Corporate Trainer
Teleperformance - Portugal
Total years of experience :5 years, 6 Months
Monitored social media and online sources for industry trends. Resolved conflicts and negotiated mutually beneficial agreements between parties. W worked with small and medium business customers to understand needs and provide technical and marketing service. W wrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating, and authentic approach. All checked by Facebook and delivered to other Vendors. W Eliminated process gaps by implementing new methods of standardized training. W Mentored new hires, resulting in stronger staff development and increased productivity. W Evaluated current processes to develop improvement plans. W Kelped leaders understand how to effectively manage Total resolution time, Productivity, 2esolution rate Wcoached business leaders on Marketing, soft skills, and Escalation process W Freparing onboarding training reports such as "Kirkpatrick W Participating client s meetings, providing them with analysis product-related W Trained team members in successful strategies to meet operational and sales targets and IhowHtoI use persuasion and sales techniques W Developing training content that is approved by the client and communicated to other Bendors.L W Participated in Quarterly meetings in Facebook Ireland LTD
