Manager - Human Capital & Shared Services
Modern Bus Company Ltd
Total years of experience :18 years, 5 Months
• Successfully built the HR & Admin department from scratch and recruited over employees in a span of 5 months.
• Member of Business Ethics Committee (Since Mar 2020 )
• Member of Core Management Team (Since Jun 2019)
• The Legal Agent and Legal Representative in all government departments and labor issues of the company.
• Manage overall HR activities of the company, ensuring smooth human capital operations covering 1000+ employees including manpower planning, recruitment, trainings, employee engagement and performance management.
• Develop and implement effective human capital strategies addressing contemporary and future needs of the company; ensure proper utilization of existing human resources to meet organizational objectives.
• Develop HC planning strategies with line managers considering immediate and long-term staff requirements.
• Implement HR best practices throughout the organization, while operating within legal boundaries; consistently ensure compliance with employment-related laws, regulations and corporate policies.
• Render strategic HR advice and support to the management team on all HR-related matters including employee relations, people engagement, and regulatory and legislation business issues.
• Ensure the development and implementation of HR policies, procedures and practices in line with the company’s business objectives; consistently promote and maintain best HR practices across the organization.
• Design, develop and execute full-cycle recruitment plans and talent sourcing strategies to attract, select and recruit potential talents that will further drive the achievement of staffing goals as well as overall business objectives.
• Develop and retain talent by designing and implementing talent development strategies and programs.
• Consult, build and implement enhancements to HR processes and structure to improve the HR function's alignment to business objectives and to help drive business results.
• Maintain good communication and positive relationships with employees to promote employee satisfaction.
• Entrusted with the responsibility of managing the Training Department from Nov 2020.
• Attend weekly coordination meetings with governmental bodies and agencies for the public transport project for buses in Makkah.
• Apply all employment requirements according to the government contract requirements with the Royal Commission for the Development of Makkah Al-Mukarramah
• Efficiently managed the departmental budget, saving 18% in 2020.
• Successfully saved approximately one million Saudi riyals from recruitment operations outside the Kingdom.
• Managed the drivers’ housing (catering, transportation and security and safety) for 1000 drivers of different nationalities.
• Liaised with government agencies to complete all operational requirements for the public transport project and the infrastructure for the project.
• Led and managed all HR and admin activities in and around Kingdom of Saudi Arabia including recruitment, payroll, HR policies, HRDF, MOFA, Nationalization, GOSI, MOL, NITAQAT, Embassy’s, Visa Processing, career fairs, MOT, COOP program, CSR initiatives, future leadership programs, HR database, insurance, etc.
• Managed all aspects of recruitment, benefits, compensation, employee engagement, training, organizational development, administration and performance management.
• Managed entire recruitment process, ensuring recruitment is legal and safe and meets regulatory standards.
• Sourced new candidates using databases, job engines, social media and online recruitment resources, identified suitable candidates, scheduled interviews, and prepared offer letters and employment contracts.
• Devised a strategy and a plan to replace senior and leadership positions for settlement; attracted and appointed senior executives and other leadership positions in the company.
• Drafted HR administration policies, procedures, working guidelines, job descriptions and handbooks/manuals; prepared presentations/manuals/handbooks on awareness of HR policies & procedures.
• Reviewed existing HR policies & procedures and recommended updates to the HR manager; kept the employees updated on the latest amendments in the policy and procedures.
• Handled employee issues related to bank accounts, medical insurance, work visas, passports, etc.; monitored departmental activities including labor office, General Organization for Social Insurance (GOSI), etc.
• Maintained updated documentation of all employee-related activities including employment contracts, confidentiality agreements, salary slips and new employee data in a systematic manner.
• Played a key role in the completion of all initial operational operations, including recruitment and training in Nesma Group in record time to be the fastest airline to obtain an operating license for aviation in the Kingdom of Saudi Arabia.
• Youngest Director of HR and Administration for a private aviation company in the Middle East in 2018.
• Paved the way for the first Saudi female pilot assistant working for a commercial airline company in the Kingdom of Saudi Arabia in 2018 (Captain Yasmine Al-Maymani), and she was employed in Nesma Group.
• Instrumental in developing and amending the HR policies and procedures of the Nesma Group (includes over 45 companies under the group)
• Led and managed the HR & administration activities in and around the Kingdom of Saudi Arabia including, HRDF Nationalization, NITAQAT, government relations (GOSI, MOFA, GACA, Embassy), Visa Processing, Airport Pass, Crew Compound, Transportation, Reservation, Career Fair, COOP Program, HR Database, CSR activities, etc.
• Developed and implemented HR administration policies, procedures, working guidelines, job descriptions and handbooks /manuals; generated awareness of HR policies & procedures through presentations/manuals/handbooks.
• Continuously worked on developing the most effective and economical recruitment methods and ensure that they align with current and future needs for company’s human capital.
• Created and maintained master HR files; ensured paperwork is complete and compliant with regulatory requirements and company needs; completed periodic reconciliation of benefits and payroll records and rectified issues in a timely manner.
• Coordinated with Finance Manager in the preparation of monthly Payroll; reviewed employee final payments for accuracy and compliance with labour laws.
• Nurtured a positive working environment and defined employee relations practices necessary to promote a high level of employee morale, engagement and motivation.
• Successfully established the HR & Administration, Transportation & Security Departments in the company.
• Efficiently passed the internal audit of the HR Management and Administration Department for the year 2018-2017-2019.
• Member of HR Committee (2019)
• Executive member of the Disaster and Crisis Committee (2016 - 2019)
• The Legal Representative in all government departments and labor cases (2016 - 2019)
• Managed the entire recruitment cycle to ensure planned and timely recruitment of personnel in accordance with the approved manpower plan and valid staff requisitions.
• Designed the recruitment strategy, sourced candidates by using databases, job engines, social media and online recruitment resources, shortlisted suitable candidates, and conducted interviews.
• Managed onboarding of new employees including induction & orientation programs, ensuring all required resources for new employees are in place including key documentation, employee handbook and required work resources.
• Addressed all the grievances/issues of employees through positive and professional mediation; conducted programs and morale-boosting activities for them to enhance their performance.
• Developed innovative sourcing strategies and procedures and ensure that there is a consistent and positive candidate experience, thereby increasing the prospects of acquisition and retention of talent for the business.
• Ensured the execution of semi-annual and annual performance appraisals, resolved employee grievances regarding appraisals and led employee development initiatives and trainings to develop employees for bigger roles.
• Developed and maintained healthy business relations with internal and external employers and government agencies.
• Efficiently led the HRDF Project and achieved 3M SAR profit for the company.
• Significant contribution in obtaining one million riyals in support from the Human Resources Development Fund in 2014
• Successfully increased the rate of Saudization in merchandisers’ recruits from 25% to 70% within a span of two years.
• Distinction of establishing the Sales & Merchandising Academy in BRF.
• Designed and implemented a cost-effective recruitment strategy to attract and retain the best people for the business.
• Coordinated with Departmental Heads to understand their requirements and manpower needs.
• Managed the entire recruitment process, screened CVs of candidates, short-listed qualified candidates, and conducted interviews; prepared recruitment status and activity reports, periodically.
• Conducted ongoing supply and demand analysis on current and future state staffing needs, accordingly developed and maintained the manpower plan including annual manpower budget.
• Prepared recruitment materials, devised, administered and evaluated selection processes including interviews, tests and questionnaires; also maintained the pool of suitable prospective employees.
• Led and managed Saudization program; developed and implemented the Saudization strategy for the company.
• Searched and recruited high-caliber Saudi nationals, developed job descriptions for open positions, defined skills and competencies required for open positions as well as established appropriate salary packages for positions to be filled.
• Led and managed the COOP & Summer Training program; delivered training course ‘how to build up your CV’ as a part of CSR services provided to electric college, technical college, etc.
• Senior Recruitment Officer (Jan 2011 - Oct 2012)
• Senior Training Support Officer (Jul 2009 - Dec 2010)
• Training Support Officer (Apr 2008 - Jun 2009)
• Training Coordinator (Apr 2007 - Mar 2008)
• HR Administrative (Apr 2006 - Mar 2007)
• COOP Trainee Program - HR Dept. (Jan 2006 - Mar 2006)
