Senior Scrum Master
Canadian Imperial Bank of Commerce
Total des années d'expérience :10 years, 5 Mois
Coordinated activities between multiple cross-impacted agile pods
Built and streamlined a custom product delivery process
Transformed a legacy middleware solution to cloud scalable architecture
Hosted scrum of scrums with multiple inter-dependent pods (Host teams & consumers)
Delivered complex products in waves and increments as part of a strategic roadmap
Managed end-to-end process of delivery including requirements, dev, testing & change management
Gathered and communicated performance metrics to technology leadership and executives
Facilitated business leaders representing all supported CIBC contact center businesses
Launched the first agile pod in the CIBC Contact Center PMO/Tech space
Adopted the sprint zero approach to build agile pod entry/exit criteria, story sizing and team R&R
Achieved pod self-sufficiency and consistent high sprint velocity
Managed pod dashboard covering burndown metrics, release plans, product increments
Managed regular technology and business reporting on progress, achievements, and roadblocks
Supported the testing effort for a multi-year enterprise-wide modernization program
Performed QA Lead role in three of six waves of project delivery and coordinating up to 10 testers
The modernization program covered multiple technologies i.e., Cisco IP Telephony, Intelligent IVR, Workforce Management, Real-time reporting, Authentication, Desktop integration etc.
Participated in pre-pilot, pilot, and PIV activities to support rollout strategy
Performed demonstrations for senior business and technology leaders prior to launch