Operations Supervisor
Home and Business Solutions FZE
Total years of experience :11 years, 3 Months
Handling client requests in a timely manner.
• Providing corporate assistance to potential and existing clients.
• Performing general corporate administration duties and assisting
with compliance matters.
• Maintaining an open dialogue of communication with clients on a
regular basis.
• Assistance with the setting up of new companies, preparation of
documents, and submission of applications to different free zone
authorities namely DMCC free zone, Sharjah media city free zone,
Ajman media city free zone, Ajman offshore, Fujairah creative city
and Dubai invest, IFZA free zone and others.
• Sending clients reminders on renewals and following up on the
payments for the renewal.
• Processing applications for visa stamping and submitting visa
applications to different free zone authorities.
• Managing visa issuance, stamping and medical insurance of the
client.
• Coordinating with the PRO on client medical examination and
emirates ID finger print capturing.
• Processing license and visa renewals.
• Registration and incorporation of companies, checking
documentation including regulatory checks, liaising with regulatory
authorities, filing and maintaining records.
• Working directly with the corporate manager for task status on
various branches onboarding soon.
• Ensure that client services are delivered within the set deadlines and
as per defined quality standards.
• Drafting all required set up application forms and resolutions/POA
to be signed by the client and sending them to the client.
• Completing online application, uploading all required documents
on the portal and submit the application online.
• Circulating the license, registration certificate and Memorandum
and Articles of Association.
• Preparation and submission of post licensing work/requirements.
• Inform the client to comply with the post licensing requirements:
appointment of auditor, company stamp, letterhead, PSA etc.
• Preparation of letters
• Managing client complaints, and providing the solution/escalating.
• Preparation of directors and shareholder’s resolution.
• Preparation of bank forms for bank account opening.
Assist the MD in any and every possible fashion to assist in building
his or her business and achieving all stated goals while providing
excellent client service
• Maintain and update the Team Leader's database daily, as per the
Database Maintenance Checklist, to maximize repeat and referral
business-
• Implement all lead generation systems on a daily basis in order to
maximize prospect leads consistent with the appropriate marketing
checklist
• Continue to build stronger relationships with all referral sources,
past clients and future clients in order to maximize client satisfaction
and customer satisfaction rating
• Ensure all members of the team adhere to all requirements of the
Regulatory Bodies at all times
• Complete all listing preparation and presentation activities when
listing opportunities occur, consistent with the Listing Preparation
Checklist
• Complete all listing processing activities as specified on the Listing
Processing Checklist, before the end of business on the day the
listing is received by the Assistant
• Complete all transaction processing activities as specified on the
Transaction Processing Checklist before the end of business, after
receipt of an executed Agreement of Purchase and Sale
• Complete all buyer preparation and presentation activities for each
new buyer lead consistent with the Buyer Presentation Checklist
• Complete all Financial Management Systems as set out in the
Financial Management Checklist
• Greet all customers, both on the phone and in person, in a
professional and courteous manner.
• Answer the phones and relay all messages in an accurate, quick and
pleasant manner
• Manage and respond to all incoming email and regular mail in a
professional, courteous fashion on a daily basis
• Ensure the office is running smoothly, kept clean, tidy at all times
• Ensure all information between the Client and the Team Leader is
kept confidential
• Updating website(s) and other electronic portals (i.e.: Facebook,
LinkedIn, Dubbizle etc.) to ensure content is up-to-date and
provides the maximum positive impact for the team
• Provide accurate quality support services to the MD in a time frame
which exceeds the Agent’s expectations
• Applying for home and Client Insurances
Providing help and advice to customers using your organization’s
products or services;
• Communicating courteously with customers by telephone, email,
letter and face to face;
• Investigating and solving customers' problems, which may be
complex or long-standing problems that have been passed on by
customer service assistants;
• Handling customer complaints or any major incidents, such as a
security issue or a customer being taken ill;
• Issuing refunds or compensation to customers;
• Keeping accurate records of discussions or correspondence with
customers;
• Analyzing statistics or other data to determine the level of
customer service your organization is providing;
• Producing written information for customers, often involving use
of computer packages/software;
• Writing reports analyzing the customer service that your
organization provides;
• Developing feedback or complaints procedures for customers to
use;
• Improving customer service procedures, policies and standards for
your organization or department;
• Meeting with other managers to discuss possible improvements to
customer service;
• Being involved in staff recruitment and appraisals;
• Training staff to deliver a high standard of customer service;
• Leading or supervising a team of customer service staff;
• Learning about your organization’s products or services and
keeping up to date with changes;
• keeping ahead of developments in customer service by reading
• Relevant journals, going to meetings and attending courses.
Job Responsibilities:
• Devising and maintaining office systems, including
data management and filing.
• Arranging travel, visas and accommodation.
• Screening phone calls, enquiries and requests, and handling them
when appropriate;
• Meeting and greeting visitors at all levels of seniority;
• Organizing and maintaining diaries and making appointments.
• Dealing with incoming email, faxes and post, often corresponding
on behalf of the manager.
• Producing documents, briefing papers, reports and presentations.
• Organizing and attending meetings and ensuring the manager is
well prepared for meetings.
• liaising with staff, suppliers and clients
• Sourcing and ordering stationery and office equipment,
• Planning, organizing and managing events,
• Taking dictation,
• Reading, monitoring and responding to the emails.
Graduated in Psychology
Graduated in
Graduated in