أغنيس ارمز, Sales Executive

أغنيس ارمز

Sales Executive

Hanco Rent a Car LLC

البلد
الإمارات العربية المتحدة - الشارقة
التعليم
بكالوريوس, History
الخبرات
18 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :18 years, 7 أشهر

Sales Executive في Hanco Rent a Car LLC
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أبريل 2014

• Performed initial client assessment and analysis to begin research process.
• Achieved revenue by target assigned.
• Delivered accurate verbal and written reports to line manager.
• Maintained accurate and detailed of clients in a data base.
• Maintained a good rapport with all valued clients.

operations assistant manager في Hanco Rent a Car LLC
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أبريل 2014

• Reports directly to the line manager and supervise the branch in sale, customer service and operations function.
• Monitors the duties of the team in their daily tasks including but not limited to the daily sales reports and any other task related to sales and operations.
• Ensures the company’s sales target is achieved through constant follow ups, sales calls, meetings with new and prospective clients while maintaining the good relationship with long term and existing clients.
• Prepares quotations, proposals and sales contracts for various term leases.
• Winning customers trust and avail long term contracts.
• Recommends process changes to the management to improve sales to operations and maintenance services.

Senior Sales Counter Representative في Hanco Rent a Car LLC
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ مارس 2013

• Worked directly with Sales and Operations Team to achieve good revenue
• Documented all customer inquiries and comments thoroughly and quickly
• Answered customer’s questions about product availability and delivery times.
• Responded to all customers inquiries thoroughly and professionally.
• Referred unresolved customer grievances to designated department for further investigation.
• Recorded accurate and efficient records in the customer database.

Fleet Sales Executive في DiamondLease LLC
  • الإمارات العربية المتحدة - رأس الخيمة
  • ديسمبر 2010 إلى ديسمبر 2012

• Organized regular sales visits, calls and enquiries from potential clients and convert to a contract and achieved sales target.
• Established a long term relationship with new client and existing by providing and update a new list of products and offers.
• Prepared quotations and sales contract.

car rental agent في Access Rent a Car LLC
  • الإمارات العربية المتحدة - دبي
  • ديسمبر 2008 إلى ديسمبر 2010

• Greeted customers entering the counter to ascertain what each customer wanted or needed.
• Politely assisted customer in person and on the telephone.
• Served as the main liaison between customer’s management and sales team.
• Earned management trust by serving as key holder responsibly opening and closing the counter.
• Maintained customer database in the RTA Dubai Intranet System.
• Involved in collections of customer receivables and resolving disputes and overdue rentals.
• Investigated and resolved customer enquiries and complaints in a timely and emphatic manner.
• Proceeded rental contracts and received payments.

car rental agent في National Car Rental - Sanam Rent-a-Car
  • الإمارات العربية المتحدة - دبي
  • أبريل 2007 إلى أبريل 2008

• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Effectively communicated with and operations sales, maintenance and accounts teams on a daily basis.
• Provided on going guest services, including giving rental advise.
• Set up and explained new membership contracts.
• Helped drive sales and achieved targets.
• Ensured superior customer service by addressing concerns, demonstrating empathy and resolving problems on the spot.

Office Administration and Sales Executive في Robin Rent a Car LLC
  • الإمارات العربية المتحدة - دبي
  • أبريل 2007 إلى أبريل 2008

• Administered the sales operations in preparation of reports for internal and external request.
• Focused on customer services and built a long term relationship with the clients.
• Monitored clients fine and processed the car renewal registration and insurance.
• Involved in collections of receivables and over dues.
• Negotiated with products dealers and dealt with purchasing department.
• Maintained marketing knowledge from competitor in all areas of car rental industries.
• Identified opportunities that will satisfy customer’s excellent negotiations.

Telemarketing Executive and Counter Agent في Autobhan Rent a Car LLC
  • الإمارات العربية المتحدة - دبي
  • مارس 2003 إلى أبريل 2005

• Created a database of the clients and company with their contact details.
• Handled inquiries, bookings thru emails, fax and phone calls.
• Prepared quotations, contracts and liaise with the operations for the deliveries.
• Answered telephone inquiries and provides customer satisfaction for the requirement.
• Maintained friendly and professional customer interactions.

الخلفية التعليمية

بكالوريوس, History
  • في St. Joseph College
  • يونيو 2019

in Education /

Specialties & Skills

Customer Service
Organised
problem solving skills
Team Handling
B2B Sales
CONTRACT MANAGEMENT
CUSTOMER RELATIONS
CUSTOMER SERVICE
DATABASE ADMINISTRATION
DELIVERY
MEETING FACILITATION
MONITORS
PROPOSAL WRITING
RAPPORT

التدريب و الشهادات

Customer Service (تدريب)
معهد التدريب:
Al Tayer Group
Professional License for Teacher (الشهادة)
تاريخ الدورة:
March 2000