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AGNES WANGUI, waitress

AGNES WANGUI

waitress·Address Hotels And Resorts

Kenya

High school or equivalent, Hospitality And Hotel Management

Work experience

Total years of experience: 14 years, 9 months

waitress

January 2022 - December 2025

Address Hotels And Resorts

Nairobi, Kenya

January 2022 - December 2025

•Welcoming guests and clients inside the hotel
•Showing them the empty spaces and sits
•Handling them the menu with all respect
•Taking the orders from the clients
•Serving the clients with given orders and with all efficiency.
•Serving food and beverages
•Handling the clients their change balance with all thanksgiving.
•Clearing the tables after the service of our clients
•Suprising our clients with bouquets of flowers when they have occasions like birthdays.
•Thanking our clients and welcoming them again

Company industry:
Food & Beverage Production

House Keeper

January 2017 - October 2021

:EAST AFRICAN ISTITUTE OF HOMECARE MANAGEMENT

Nairobi, Kenya

January 2017 - October 2021

• Clean and stock restroom.
• Assist guest when necessary.
• Keep linen room stocked and change the linen when necessary
• Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
• Organize work schedule from the room status list, arrivals and departures
• Distribute linen, towels and room supplies using wheeled carts or by hand
• Restock room supplies such as drinking glasses, soaps, shampoos, writing
supplies, mini bar
• Replace dirty linens with clean items
• Inspect and turn mattresses regularly
• Store all dirty laundry in line with company policy
• Monitor guest laundry bags
• Replace laundry bags and slips
• Check all appliances in rooms are in working order
• Realign furniture and amenities according to prescribed layout
• Respond to guest queries and requests
• Respond to calls for housekeeping problems such as spills, broken glasses

Company industry:
Hospitality & Accomodation
Job role:
Other

House Keeper

January 2015 - December 2016

ISHIBILIA COMPOUND VILLA/

Riyadh, Saudi Arabia

January 2015 - December 2016

• Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
• Organize work schedule from the room status list, arrivals and departures
• Distribute linen, towels and room supplies using wheeled carts or by hand
• Restock room supplies such as drinking glasses, soaps, shampoos, writing
supplies, mini bar
• Replace dirty linens with clean items
• Inspect and turn mattresses regularly
• Store all dirty laundry in line with company policy
• Monitor guest laundry bags
• Replace laundry bags and slips
• Check all appliances in rooms are in working order
• Realign furniture and amenities according to prescribed layout
• Respond to guest queries and requests
• Respond to calls for housekeeping problems such as spills, broken glasses
• Deliver any requested housekeeping items to guest rooms

Company industry:
Hospitality & Accomodation
Job role:
Other

Cleaner

January 2014 - December 2014

Sanad Hospital

Riyadh, Saudi Arabia

January 2014 - December 2014

Clean hospital floors and surfaces using predefined cleaning methods and procedures
 Mix appropriate quantities of cleaning liquids and chemicals in accordance with state
safety regulations
 Dust, mop, and sweep patients rooms, nurses and surgical units, and administrative
offices
 Make beds using clean and disinfected linen and replenish supplies such as towels,
blankets, soaps, and shampoos
 Clean and disinfect patients bathrooms and public restrooms
 Clean mirrors and windows along with polishing fittings and fixtures
 Collect dirty laundry from patients rooms and deliver them to washing areas
 Distribute clean linen and hospital / surgical gowns to appropriate floors
 Take and address patients complaints regarding housekeeping services
 Empty trash receptacles and ensure proper compaction of surgical waste according to
hospital policies
 Create and maintain an inventory of cleaning supplies and equipment
 Inform housekeeping supervisor of any cleaning equipment that may need repair or
replacement
 Inform housekeeping supervisor about any building hazard and assist in addressing it
 Maintain a clean and organized storage area for cleaning equipment and supplies
 Iron, fold and store clean laundry after tagging it with room numbers

Company industry:
Medical Hospital
Job role:
Cleaning Services

Cleaner / Arabic Coffee and tea making

January 2011 - November 2013

Sheikh Abdulahaman Abdulamalik

Riyadh, Saudi Arabia

January 2011 - November 2013

Duties
•Making Saudi tea
•Making Arabic Coffee
•Serving and welcoming guests
• Wash down restrooms and ensure they are correctly sanitized.
• Replenish towels, soap, and toilet paper in bathrooms regularly.
• Wipe down walls, doors, and wall
• Replace light bulbs and identify maintenance issues.
• Apply sealant to floors.
• Properly clean all the areas around the office, such as walkways and parking lots.
• Shovel snow off sidewalks and sprinkle sand to make them safe for walking.
• Clean, dust, and mop office floors by using a variety of equipment and supplies.
• Mix the cleaning liquids in correct and safe quantities.
• Vacuum and shampoo carpets and make sure that they are dried out before the day
begins.
• Wipe down desks and chairs and make sure that stubborn smears are removed

Company industry:
Hospitality & Accomodation

Education

Magumu Secondary school+

January 2008

January 2008

High school or equivalent, Hospitality And Hotel Management

Kenya

Pondo Primary School

January 2004

January 2004

High school or equivalent, Standardization And Certification

Kenya

Skills

Networks
Expert
Networks
Expert
Anomaly Detection
Expert
Anomaly Detection
Expert
Social Innovation
Expert
Social Innovation
Expert
Event Management
Expert
Event Management
Expert
Key Management
Expert
Key Management
Expert
•Planning and organizing•Team work•Attention to detail.
Expert
•Planning and organizing•Team work•Attention to detail.
Expert
Clean Rooms
Expert
Clean Rooms
Expert
Housekeeping
Expert
Housekeeping
Expert
Hospitality
Expert
Hospitality
Expert
Cleaning
Expert
Cleaning
Expert
Restaurants
Intermediate
Restaurants
Intermediate
Food Service
Expert
Food Service
Expert

Languages

English

Expert

Memberships

Welfare Organization Club

Leader

January 2023

Training and Certifications

Training
Housekeeping
East Africa Institute of Home are Management.
Jan 2011

Hobbies and interests

•Cooking • Travelling •Reading

•In my free time i love so much cooking;i even learn to cook new dishes from the new people that met •I also like reading alot books and articles that can help increase my knowledge more •I like travelling to different countries and cities when i got chance because i know i will learn something new from that.