Associate
Tech Mahindr
Total years of experience :16 years, 3 Months
Working as an associate in Customer Service Department.
Key Responsibilities
•Following orders of new UK based customers.
•Managing delayed and rejected orders to go live.
•Following up and retain customers
Key Responsibilities
•Handling Inbound Technical Calls.
•Calling back customers for resolving technical issues.
•Tracking support data.
•Handling Technical Escalations
Key Responsibilities
•Process Planning.
•Process Training.
•Process Management
Key Responsibilities
•Calling back customers for resolving technical issues.
•Tracking support data
•Handling Technical Escalations.
•Providing on-floor training to associates.
Key Responsibilities
•Calling back customers for resolving technical issues.
•Tracking support data.
•Handling Technical Escalations.
•Training people for technical and process knowledge.
•Implementing innovations for up gradation of process
Key Responsibilities
•Maintaining office administration.
•Recruiting people for Sales & Marketing.
•Resolving employees’ issues related to office
Key Responsibilities
•Visiting Doctors and Medical Centers and increase product updates.
•Collection of payments and orders.
•Achieving sale targets
.