Manager II - Software Enginering
Mitel
Total years of experience :20 years, 3 Months
- Complete release ownership of one of the successful Solutions of Mitel.
- Manages Development, Testing, Solutions team.
- Managing a team of 25 engineers (India and USA)
Developed the team from the scratch. Owning both Dev and QA team of one of the products in Mitel.
- Following Agile practise, successfully created a mature team with predictable velocity within 8 months.
The team is now fully stabilised, and we successfully delivered quality releases last three years.
- Build the team from the scratch and transition the owner ship from US to India
- Own the complete WSA product Quality and Maintenance
- Handling Customer Escalations and HOT patches
- End to End Release handling for Cisco WSA
Highlights:
• Bestowed with Core Software QA Employee of the month for the year June 2012 and CoreSW QA Employee of the month in the year January 2013 for the optimization efforts in the project.
• Successfully presented NetApp Invention Report (NIR) - Wake-up on Load for NetApp c-mode systems.
Key Responsibilities:
• Defining system level requirements for hardware, software and administering organizational infrastructure, to ensure that it is configured in a manner that is robust/ stable at all times to ascertain high level of service availability/ quality.
• Maintaining and installing various networks as per standard networking protocols and monitoring operational status of all networks.
• Involving in testing and validation of the product and IP Storage aspects of the product as per established specifications and contractual obligations.
• Attaining and achieving knowledge of storage technologies including NAS and SAN and their application for business process optimization in alignment with the organization’s mission and core objectives.
• Designing quality/ inspection test plans and executing testing, to ensure effective operation of key internal controls.
• Staying updated on all organizational upgrades and products, supervising software use licenses while liaising with technical departments to provide technical feedbacks and maintain full technological functionality.
Key Responsibilities:
• Installed, configured and maintained systems, supervised and maintained applications/ database operations/ tuned settings for optimal system performance.
• Managed and developed the testing scope, optimizing testing effort by minimizing test duplication and maximizing focus on risk areas.
• Supported the technical team to plan, develop and prepare Test Plans, Test Applications, Testcase and Testing automation with shell scripts.
• Interacted with QA group to ascertain accurate communication and rapid resolution of issues, liaised with QA team to ensure adherence to QA structures requirements.
• Identified and analyzed development testing of each release pertaining to main and patch before releasing to QA for smooth functioning of the process.
• Administered and managed that all fixes are released without any degradation and remedies for identified problems to meet strategic and tactical goals.
Key Responsibilities:
• Directed a team of Testers for software application testing regarding functionality, usability and performance.
• Liaised with the software development and test teams to ensure that the entire software testing needs of the organization are met in a professional/ effective manner.
• Performed bug detection, tracking and resolution reported by clients, maintained documentation of programming problems/resolutions in addition to program documentation for future reference.
• Developed and executed test plans to ensure product reliability and scalability in mission critical telecom service provided network environments. Played a significant role in the Testing and QA process for the company’s software products.
• Actively participated in proposing FPGA testing methodology and Centralized Test Facility as per company policies and procedures.
Key Responsibilities:
• Installed and maintained Windows Servers, implemented LINUX servers including, Debian, Redhat, Gentoo and undertook system administration for the same.
• Designed, installed, administered and optimized company servers and related components to achieve high performance of the various business applications.
• Up-grading applications pertaining to Apache, IIS, PHP, MySQL, PostgreSQL and Qmail, continually monitoring modifications in existent applications in view of evolving business needs and market requirements.
• Analyzed business processes, functions and procedures to determine most effective systems solutions using PHP programming, recommended appropriate infrastructure that best meet client needs.
• Supervised major issues pertaining to the planning, administration and security management of all systems, servers and relevant web protocols, integrated system management automation tasks including building packages.
• Monitored network usage/ security, provided remote administration of webservers by means of control panels like WHM/Cpanel, Plesk, Easy Admin, to tender the most cost-effective and efficient use of servers to users.
Previous Professional Experience:
• June 2003- April 2004: Trainee, CMS Computers Ltd, Chennai
M.Tech/M.E Computer Science & Engineering
Highlights: • Bestowed with Best Outgoing Student in AISSCE