Support Engineer
OMNIX INTERNATIONAL
Total years of experience :10 years, 11 Months
Organization : Omnix International, UAE.
Position : ATM Operation Analyst.
(Group IT Department)
Duration : Jun 1 2015 - Present.
Client : National Bank Of Abu Dhabi.
Responsibilities :
• Design and implement ATM Monitoring procedures and processes.
• Coordination with Licensing (Business Department).
• Coordinate with vendors for Service Level Maintenance (NCR, Transguard, Metech, Sefa).
• Coordinate with other ATM Tech support team (Networks and security).
• Analyze Network related ATM issues, will trouble shoot the first level issues and escalate to Core Network team for further
• Generate Statistics and performance reports as needed ( Daily, Monthly).
• Analyze ATM status using APTRA VISION monitoring tool.
• Investigate and troubleshoot ATM and CDM related issues.
• Maintain record of daily ATM analytics data and remedial action taken.
• Monitor and Support (technical) ATM Machines.
Projects : MLLN PROJECT PHASE- III of ITI PALAKKAD, client BSNL Telecom, INDIA.
Responsibilities:
• Team Leader
• Site Survey and report preparation.
• Installation Material Estimation and procurement.
• Coordination with Installation & AT teams.
• Coordinating the team members & updating the status to project head.
• Configuration and pre-testing MLLN Equipment.
Organization :Fobeams Group, India
Position IT Support Intern.
Duration : MAY-2013 to FEB 2013
• Responsible for networking, design, installation and maintenance services.
• Supporting users and network administrators over the telephone and by email.
• Maintain the companies network infrastructure.
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Management of the daily data backup and retrieval scheme
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• Training new employees.
• Assistance with training of staff and compiling procedural documentation.
• Ensure computer hardware is safe & complies with health and safety legislation.
Course Name of the Institution Name of the Board / University Year of PassingOut % of Marks B-Tech Electronics and Communication LBS COLLEGE OF ENGINEERING, KASARAGOD, KERALA. Kannur University 2012-2013 65.94%
+2 H.H.S.I.B SWAMIJIS H.S.S EDNEER KASARGOD. Board of Higher Secondary Education Kerala 2008-2009 89.12%
SSLC C.H.S.S CHATTANCHAL KASARGOD. Board of Secondary Education Kerala 2006-2007 93% ACADEMIC PROJECTS ➢ Main Project: "Advanced water pipe fault detection-a way to artificial intelligence" • It is designed based on the Fuzzy logic which is greater tool in softcomputing. • It is implemented on MATLAB by using the in-built toolbox, ie. Fuzzy logic. ➢ Mini-Project: "Baugh Wooley Multiplier " using VHDL. • Direct Two's Complement Multiplication of Four bit Number. ➢ Undergone an "Industrial Training in Embedded Product Design" in DoeaccCentre, Calicut.