AHAMMED KALATHIL

WARRANTY ADMINSTRATOR at RF MOTORS,COCHIN

• Other
• My current job since March 2009

Supervise a team of warranty technical leaders & officers including branch workshops Administer the team effectively and efficiently
Present key KPIs through daily, weekly, monthly reports and monitor the performance
Monitor all claims submitted for timely payment of any pay problems out of standards
Provide quality & efficient services to the internal & external customers in warranty related issues
Help, guide & monitor warranty team (warranty officers & technical leaders)
Liaise with counterparts in the company including from Sales, Parts, STS, Finance & Technical dept. to obtain various information/ help to run the dept. effectively
Understand Dealer Management Systems
Ability to identify top areas of opportunity to improve the product & work with service teams on local & national trends
Administer warranty in order to recover the maximum benefit due according to the vendors warranty agreement
Work with the Service Managers and Service Clerks to identify possible warranty and document information needed for claims