Ahammed Surfah

• Lead end-to-end optimization of timetables, vehicle scheduling, and driver rostering (crew scheduling) using DIVA for
a large-scale public bus transport network.
• Plan and optimize operations across 113 routes and 665+ buses, ensuring alignment with passenger demand, peak
load conditions, and operational constraints
• Conduct advanced transport resource modelling, demand analysis, and workforce planning for new routes, service
expansions, and operational improvements.
• Develop and optimize service frequency, headway management, and timetable adjustments to improve network
efficiency.
• Coordinate service planning for peak periods, special events, and seasonal operations (including Ramadan
scheduling adjustments)
• Develop driver duty schedules in full compliance with Integrated Transport Centre (ITC) regulations and operational
standards
• Monitor real-time operations using control data and implement immediate adjustments to minimize delays and
service disruptions.
• Analyse ridership trends, KPI dashboards, and operational performance reports to improve scheduling accuracy and
service reliability.
• Design and maintain management dashboards and operational reports using DIVA and Microsoft Excel for decision
support.
• Enhanced scheduling rules and roster structures to improve efficiency and reduce operational costs.
• Developed optimized vehicle allocation and crew schedules to ensure balanced workload and service continuity.

• Managed crew scheduling, duty rostering, and shift allocation for 1, 500+ bus captains using DIVA, improving
operational continuity and reducing scheduling conflicts by 25%
• Optimized workforce deployment, annual leave planning, and duty coverage strategies to ensure uninterrupted
public bus service delivery across all operational routes.
• Developed and implemented cost control strategies for overtime management, leave planning, and workforce
allocation efficiency
• Coordinated transport operations for major events and government initiatives in collaboration with Abu Dhabi
Mobility.
• Improved service delivery performance by 15% by leading KPI-focused operational initiatives.
• Implemented atendance monitoring and workforce control systems, reducing absenteeism by 10% and improving
operational reliability
• Produced detailed scheduling reports, workforce analytics, and operational performance dashboards to support
planning and management decisions
• Contributed to continuous improvement of shift paterns, duty structures, and crew allocation models to enhance
efficiency and service reliability

• Managed daily operations of a large-scale fleet of 200+ buses, ensuring efficient dispatch, route adherence, and
service continuity.
• Supervised driver performance, atendance, and shift allocation to maintain operational standards.
• Monitored real-time fleet performance using GPS, telematics, and Maximo systems.
• Coordinated with maintenance teams to reduce downtime by 15% through effective preventive servicing.
• Led incident investigations and implemented corrective actions to improve safety and compliance.
• Controlled fuel usage and operational costs by identifying efficiency improvements.
• Maintained accurate fleet and compliance documentation for audits and reporting.
• Collaborated with dispatchers and supervisors to ensure delivery schedules and performance KPIs were met.
• Collaborated with dispatch, depot, and maintenance teams to ensure fleet readiness and smooth daily operations.

• Managed day-to-day administrative operations, including office coordination, documentation, and record
maintenance.
• Coordinated with internal departments and field teams to ensure smooth business operations
• Supported management with scheduling, reporting, and communication tasks
• Assisted in workforce coordination, including staff support and issue resolution
• Maintained MIS reports, data records, and operational dashboards using MS Excel

• Preparing PR and PO for all requests in ERP and handling issues in ERP relating to business trips of all staff.
• Domestic Hotel and event booking and follow up and work to end it.
• Making airlines ticket of employees for the domestic travel.
• Collecting the invoices of different hotels and sorting.
• Verifying the invoices and forwarding to finance departments with proper documents.

• Negotiating rates with overseas agent and local agent.
• Follow up with clients and converting it as final order.
• Import operations and coordinating with overseas agent.
• Handling FCL and LCL shipments.
• Handling custom clearance according to Saudi custom regulation.
• Generating Weekly and monthly report to the operation manager.