IT- APPLICATION support/ QA tester / Trainer
Ministry of Justice
Total des années d'expérience :10 years, 6 Mois
-Providing app support to MOJ.
-Provide end user training, user manual and technical.
requirements manual to MOJ staff.
-IT project coordinator with the project manager following up with the business requirements and processes.
-Ensuring the quality of software within MOJ environments QA/Tester.
-document every test case throughout the application.
-Meeting with the business users to validate the -process automation (UAT) of the application.
-Troubleshooting issues and ensuring the quality of software within MOJ environments.
-Conducting quality assurance and testing of MOJ app Acting as an intermediary between MOJ and to MOJ app partner.
-Collaborating with other functional teams and roles managing multiple
Support cases simultaneously.
-Hands on Technical Support Delivery on Enterprise Applications
-Administrator based on Share point and OpenText.
-Train employees and develop their skills on Applications
-Full support and administrator on (FCTS) Correspondence tracking
system and (CDMS) Quality check on Electronic Document Management System.
-Successfully transition of career from Technical Support to Application Service Delivery
Implementation and improvement of ITSM
ITSM tool such as (Manage Engine) tracking and monitoring customer’s tickets and issues, Improve Employee engagement and
satisfaction.
Trainer on Internal applications Based on OpenText Platform
-Providing technical support for Qatar Petroleum.
Main duets included:
Installing, configuring and repairing of printers. Install the new PC’s and
recover the data in each pc. Configure the Lotus note to update and
-resolve any problem with the hardware and software. Providing technical support for the E-learning project to Khalifa Secondary
School
courses: ITIL Foundation V4 ITIL V4 Create Deliver and Support Prince2 Agile Foundation Problem Solving & Negotiation Skills Advance.
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.