Store Manager
Alshaya Group
Total des années d'expérience :18 years, 0 Mois
Manage Store operations for Brand - Muji store 🇯🇵
MUJI, originally founded in Japan in 1980, offers a wide variety of good quality products including household goods, fashion apparel and health & beauty products. As a Store manger my core activities include:
• Direct day-to-day operations of 6000 sq. ft. store generating more than 13 Million QAR in Annual revenue. Recruit, train, mentor, and manage 22-member team, ensuring continuous delivery of outstanding customer service. Supervise department managers, providing coaching and engendering accountability for store results and staff performance.
• Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
• Manage the Stockroom and all related policies and processes i.e. deliveries, dispatches, inventory etc.
• Implementing controls designed to reduce overall shrinkage levels to less than 2%.
• Maintaining high evaluation scores for audits, quality control, and mystery shops above 93%.
• Coordinate between warehouse, e-commerce and other departments for customer orders.
As a Customer Service Supervisor in Qatar Duty Free,
I was in- charge of both sales team and after sales team, responsible to ensure 5 Star Customer Service and the team maintains excellent Grooming & Brands Standards on the shop floor. Responsible for daily coaching & feedback, Grooming induction trainings & QDF stores Airport familirazation tours for new recruits team.
As a supervisor I also lend support to the QDF After Sales and service team in the back office with daily issues, like guest complains related to products and services, invoice discrepancy, general customer complains or feedback, warranty claims, product replacement and addressing product defects especially from electronics or boutiques (High end goods).
I report to the Customer Service Manager on daily basis, through emails, verbally as well as through reports and PowerPoint presentaNons in our weekly and monthly meetings.
As a Grooming Supervisor :
My role is to monitor, assess and evaluate QDF staff, Brand promoters, Beauty advisors uniform, Makeup, brand and Grooming Standards by conducting regular audits, during shift briefing and throughout working hours to ensure that staffs grooming, their body language and approach are in line with company policy and 5 star grooming standards.
Support the Quality & Customer Services Manager in day-to-day uniform operations on matters related to uniform inventory, quality control, distribution & replacement.
Handled Luxury Boutiques operations in First Class Lounge Shop, VIP lounge, Esquire, and Arrivals shop with excellent sales results
• Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotation, and conducting regular inventories.
• Ensure the store and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping
• Achieving and exceeding all qualitative and quantitative (KPI) targets for the store.
• Lead the store Operations team, fostering a coaching environment
• Experience serving VIP guests in the VIP & First Class lounge of Qatar Airways. Members of the Royal
Families, Diplomats and Ambassadors, also Celebrities from different countries.
Conducted On the Job Product & Process training for 800+ staffs
Qatar Airways LEAP 1 Certified - On the Job Trainer
Qatar Airways LEAP 2 CertIfied - World Class Facilitator.
Advance diploma in Computer applications.
Excellent computer skills, very tech savvy. MS Excel, MS Powerpoint, Power BI, MS Outlook, Oracle Opera, MS Dynamic AX, CRM, ERP and PoS Terminals.
AM PM R e s t a u r a n t & Banquet
My role was to ensure the highest standards of food and beverage service.
Ensuring Health & Safety and also hygiene procedures & Standards are maintained.
Responsible for training & developing restaurant staffs.
Overseeing client bookings & reservations.
Resolving customer complaints.
Maximizing all business opportunities to drive sales.
Communicating with the kitchen staff to ensure efficient food service.
Organizing the daily and weekly rosters for the restaurant staffs.
Monitoring sales and then writing informative reports for the restaurant owners.
Also took care of banquet operations, successfully hosted marriages, parties and events of gathering between 100-1000 pax.
As a Customer Support officer, I was serving as a first point of contact for the TD Canada Trust Bank Customers calling from Canada.
The primary role as a CSO of the team was to handle a team of
customer service agents in the call centre floor.
Respond to a variety of calls from the customer service agents
of the bank related to customer requests, approvals and
inquiries via the telephone, handling escalation calls related to
bank accounts, loan accounts, telephone banking and credit
card issues.
Help the agents sort out issues and problems faced by the bank
customers while using their credit/debit cards while traveling
anywhere in the world.
Respond to inquiries like account balance, transaction details,
statements, fees & charges.
Promote bank products and services.
Masters in Journalism and Mass Communication
BCOM - 3 Years
1. Certificate of High School (10 Standard) 2. Certificate of Intermediate (12 Standard) 3. Advanced Diploma in Computer Application (2 years)