Retail Manager
Etisalat UAE
Total des années d'expérience :14 years, 5 Mois
Managing and motivating Etisalat Al tawar Business center team to increase sales and ensure efficiency and achieve the assigned targets and exceed it.
Maintain the average waiting time and the average handling time in the accepted rate while providing exceptional customer service to all Etisalat UAE customers.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Managing stock levels and making key decisions about stock control ordering, transferring dealing with logistics and win cash applications.
Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews … etc.
Completes Helwan store operational requirements by scheduling and assigning employees following up on work results
Maintains store staff by recruiting, selecting, orienting, and training employees.
planning, monitoring, and appraising job results
Ensures availability of merchandise and services by approving contracts maintaining inventories.
Managing and motivating a team to increase sales and ensure efficiency
Analyzing sales figures and forecasting future sales
Managing the daily running of the tickets and emails, including sourcing equipment, effective resource planning and implementing Seagate support strategies and operations.
Carrying out needs assessments, performance reviews and cost/benefit analyses.
Setting and meeting performance targets for speed, efficiency, sales and quality.
Ensuring all relevant communications, records and data are updated and recorded.
Maintaining up-to-date knowledge of industry developments and involvement in networks.
Monitoring random calls to improve quality minimize errors and track operative performance.
Influences customers to buy or retain their Sirius XM satellite radio service.
Documents transactions by completing forms and record logs.
Maintains database by entering, verifying, and backing up data.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Contributes to team effort by accomplishing related results as needed.
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