Ahlam Hamed, Sr. Officer

Ahlam Hamed

Sr. Officer

Bupa Arabia Insurance Co

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Sociology
Experience
11 years, 9 months

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Work Experience

Total years of experience :11 years, 9 months

Sr. Officer at Bupa Arabia Insurance Co
  • Saudi Arabia
  • My current job since October 2017

Determine and evaluate the needs of customers
- Propose plans that will meet the criteria through
developing and maintaining the best customer
experience journey.
- Ensure immediate and smooth insurance coverage
process by supervising and monitoring all pre-
authorization insurance-related requests in line with
insurance policies.
- Fulfilling customer inquiries about all policies
related to their contracts.
- Customize hospital long, inconvenient process by
implementing enhancements through kaizen method
to suit customer needs.
- Recover VIP customers and evaluate on-site
hospital services agents through outbound calls.
- Attend meetings and training programs to cultivate
a sold back round on insurance policies and train new
joiners although hospital staff .
- Assist customers in properly completing insurance
inquiries and intermediate between the customer and
the insurance company.
- Maintain all information and documents are
confidential to meet customers' expectations and
improve client satisfaction rates.
- Initiate KAIZEN project training for western region
delegates.

Accountant at Fitaihi Holding Group Co
  • United Arab Emirates
  • December 2015 to September 2017
Back office assistant at Red Sea Gateway Terminal Co
  • Saudi Arabia
  • July 2014 to June 2015

Issue invoices to clients and reviewing the items
before submitting.
- Mentoring stock and make sure that the actual
inventory is matching internal system.
- Working on calculating profit margin of items
during discounted and regular sales period.
- Assist customers in tracking their shipments and
handling problems that may arise.
- Made daily, weekly, and monthly reports for VIP
companies to give more details about their
shipments.

at Trust Insurance brokers Co
  • Saudi Arabia
  • February 2012 to October 2012

- Responsible for organizing client files and
providing them to the employees
- Assisted human resources and recruiting
teams and maintained office organization

Education

Bachelor's degree, Sociology
  • at King Abdulaziz University
  • June 2015

Sociology

Specialties & Skills

Operating System Internals
Microsoft Office XP
Customer Service
Hardwork
CUSTOMER RELATIONS
CONTRACT MANAGEMENT
INSURANCE
INVENTORY MANAGEMENT
MEETING FACILITATION
MENTORING
POLICY ANALYSIS
RECEIVING

Languages

Arabic
Native Speaker