IT Service Desk Associate
Alghanim Industries - Saudi Arabia
مجموع سنوات الخبرة :5 years, 11 أشهر
1. Working with X-cite and Costa Coffee, I lead support to open new shops and showrooms in Riyadh. Preparing Data rooms, Installing switches and routers, wireless access point and POS machines. Follow up with vendors for installation of Internet/Data Links.
2. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
3. Respond to queries either in person or over the phone.
4. Train computer users.
5. Maintain daily performance of computer systems.
6. Respond to email messages for customers seeking help.
7. Walk customer through problem-solving process.
8. Install, modify, and repair computer hardware and software.
9. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
10. Install computer peripherals for users.
11. Follow up with customers to ensure issue has been resolved.
12. Perform remote troubleshooting.
1. Installation and Configuration of Windows 10 and Windows 7 using network and storage devices.
2. Installing and configuring anti-virus software and other applications such as Microsoft Office/Office 365.
3. Supporting: All Operating system, Office 365, Windows Server, Exchange, Backup, and Anti-Virus Products.
4. Install, configure, troubleshooting and fixing of end users devices, laptops, phones and printers issues.
5. Installation, configuration and troubleshooting of firewalls and servers.
6. Manage the cabling on Data center.
7. Manage VoIP system in company.
8. Manage Microsoft Azure.
9. Setting up user accounts and profiles on the network.
10.Managing backups of servers, in case of data loss.
11.Dealing with audio/video conferencing system, projectors and meeting room IT equipment and accessories.
12.Install and manage PCs, to ensure that all PCs in use are up to date.
13.Installing applications and computer peripherals.
14.Guide users with simple, step-by-step instructions.
15.Perform remote troubleshooting.
16.Resolved Wired/wireless network connectivity issues
17.TCP/IP and Desktop troubleshooting skills.
18.Maintaining, managing and upgrading of hardware, laptops, servers, switches, PCs, printers, conference facilities.
1. Setting up and installing new computers, networks and software.
2. Setting up user accounts and profiles on the network.
2. Installing updates, known as patches, to software applications.
3. Installing and configuring operating systems, anti-virus software and other applications such as
Microsoft Office.
4. Diagnosing and fixing network problems and hardware or software faults.
5. Maintaining inventories of hardware and software.
6. Managing backups of servers, in case of data loss.
7. Maintenance and development of all ICT equipment and the provision of technical advice, education
and support.
8. Maintaining, managing, and upgrading of hardware, laptops, switches, PCs, printers, conference
facilities.
9. Supporting: Windows, 10 / 7 / XP / Vista, Office 2019 / 2013 / 2010, Office 365,
10. Educating and training end users on new systems, software and applications.
11. Manage VoIP system in company.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.