Ahmad Abu owaida

Customer Service Representative at Extensya

• Jordan - Amman
• February 2023 to October 2023

 Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)
 Manage and resolve customer complaints
 Identify and overcome objections
 Able to handle calls or none voice channels in a pressure environment
 handling issues and complaints with providing solutions to the customers
 Display Time flexibility towards shifts as per work floor requirements