Senior Manager of Trade Compliance and Customer Service
Sadara Chemical Company
مجموع سنوات الخبرة :14 years, 3 أشهر
- Development of the Customer Service organization for the implementation & improvements of client
related activity.
- Architect team KPIs focused on adoption, retention, customer satisfaction, and expansion.
- Development of the order to cash organization and work process for the company.
- Collaborate with sales and marketing to create compelling case studies.
- Conduct business reviews with C-level executives.
- Designed process to drive results and identify improvements.
- Encourage productivity by clearly aligning business goals with the overall organizational strategies.
- Development of the Trade Compliance organization to support the export/Import activity.
- Ensure compliance for the region and parent company (Aramco & DOW) requirements.
- Partner with global agencies, customers, and suppliers to meet strategic goals.
- Represent the company and the kingdom of Saudi Arabia in business and international venues.
- Develop relationships with more than Thirteen (13) government and semi government entities to ensure
proper compliance.
- Lead cross functional teams to achieve goals and create synergies through collaboration.
- Managed operational and capital budgets to meet commitments and plans.
- Worked across divisions to ensure that service offering is designed effectively & efficiently.
- Responsible for managing procured/sold products movements efficiently and effectively across
different world trade lanes.
- Responsible for managing relevant trade information flow across systems inside and outside the
company.
- Developed local talents to achieve world class performance.
- Handled strategic procurements of Chemicals and Packaging materials.
-Led Sourcing and bidding activities to address plants demand.
- Led GCC Eastern Europe Markets including research, demand forecasting, and markets share analyses.
-In charge of the Pricing, allocation decisions and marketing intelligence.
-In charge of customer on Boarding and Accounts management & responsible for CAPA Process, and feedback.
-Created, monitored & followed up upon customer orders.
-Handled production planning, saleable materials inventory monitoring & controlling.