Research and Development Supervisor
ABU KHADER Group
Total years of experience :8 years, 11 Months
Monitoring Data on cars catalogue to ensure accuracy and relevancy
• Responsible of developing and updating data catalogues for spare parts sector in the
company
• Create related SOP`s for companies to ensure quality
• Handle items research as per market requirements
• Analyze product convention and ensure relevancy to market convention
• Coordinate between line managers to verify items orders
• Manage the online plan and create the map of the DMS
• Supervise and train the administrators to ensure the work flow for each company and level
Responsible for everything related to the marketing of the product in Riyadh, Jeddah, and Al
Dammam. Analyzing the potential of marketing plans of products, by making reports based
on updates on market trends, competition, new product penetrations and pricing. Initiate
products and service introductions and negotiate strategic partnerships to drive market
expansion and revenue growth.
- Duties:
• Drives top line growth by formulating strategies to acquire new customers.
• Follow up vendor accounts, and cargo shipments clearance.
• Responsible for supervising stock order procedures.
• Ensures that the same high level of quality service is provided to internal and
outside dealership customers.
• Identify target customers, promotes the appropriate product, prepares
quotations and negotiates for price.
• Plan, manage and coordinate all customer service related activities to ensure
customer delight.
• Manage Key Accounts relationships to increase business.
• Drives marketing, branding and public relations of the company in line with the
overall business strategy.
• Study competitors' products and services.
• Attend to customer needs complaints, resolve related issues for continues
improvement of services and customer satisfaction.
• Exploring ways of improving existing products and services and increasing
profitability.
• Monitoring and analyzing market trends.
• Direct the hiring, training, and performance evaluations of marketing and sales
staff and oversee their daily activities.
• Negotiate contracts with vendors and distributors to manage product
distribution, establishing distribution networks and developing distribution
strategies.
• Coordinate and participate in promotional activities and trade shows.
Plan, develop and deliver campaigns as agreed within timescales.
• Determines the correct replacement or spare part for a customer by inspecting
the old part.
• Explain how a part functions, demonstrate proper use of equipment and provide
advice and installation instruction to customers.
• Process sales payments, examine exchanged parts, stock shelves, order parts
from manufacturers and keep stockrooms organized.
• Maintain and increase existing business in volume and value; target and gain new
customers.
• Manage customers' enquiries: quotations, orders and delivery status.
• Suggesting additional related parts to improve sales.
• Receiving payment or obtaining credit authorization.
• Examining returned parts for defects, and ensuring exchange/ refund of defective
parts or money.
Achieve the monthly targets given by bank officials.
• Maintain and update the status detail records of each customer that we deal
with.
• Knowledge of bank processes regarding loans, credit or debit cards.
• Meeting customer expectations in terms of efficiency, accuracy, timeliness and
professionalism of response either face to face, in written or at the telephone.
• Ensure all customer needs are met and sales opportunities are maximized.
• Pro-actively encouraging new and existing customers to register for, and use,
alternative delivery channels.