Senior system Administrator and Applications Support
Bankmed
Total des années d'expérience :21 years, 7 Mois
Bankmed Lebanon - Senior System Officer & Application Support July 2013-March 2024
Create Permissions for profiles, Groups and Users groups and Licenses management on all the IT Business applications (DFA Swift Message Reporting - Swift Alliance - Swift Payment Schema -RTGS, Citrix, Moody’s, Saxo, Acumen, Nubank, Intellimatch, Laserfich) and assign the proper permission profile to the individual users profile on the different
departments.
Establishing quality systems, policies, and procedures to ensure seamless IT support is provided to all users.
Tracking and Management the ticketing system (service management
Console SR / IR and Ivanti Console) to resolve the issue on spot or escalate the issue to another department without any delay.
Provides support L2, L3 for end-users with matters related to the technical aspects of all the applications and for Non Card Payment.
Maintains, Manages, Troubleshoots, support and upgrades for all the IT Applications systems and provides support in the operational aspects of the IT Applications systems.
Good Knowledge about Accounting Cycles and Treatment
Establishing quality systems, policies, and procedures to ensure seamless IT support is provided to all users.
Security and compliance: Implement appropriate security measures, data encryption, electronic data processing, access controls, and privacy standards to protect sensitive data and comply with relevant regulations.
Design and implement solution on Microsoft Azure, Leveraging Azure Virtual Machines, Azure Active Directory, and other Azure Services.
• Performing internal and external security audit.
• Very Good Knowledge for Database (Query, SQL Server, Database Diagram.
Develop clear and details user guides in order to support users on IT Business Applications.
Manage, execute and monitor weekly and monthly production operations; resolve and escalate production issues as appropriate.
Resolving Issues through responding IT Threats and vulnerabilities,
Developing and Analyzing network architecture data and infrastructure and infrastructure to determine inefficiencies and problems.
Troubleshooting technical issues and developing effective solutions.
Very Good Knowledge about Payments Messages Structure (MT and MX), communication with vendor to set the structure and Security what we need.
Preparing network analytics, data reports, and operational manuals.
Possess in depth knowledge and expertise in Microsoft server technologies, Azure Services, and datacenter operations.
Train colleagues about potential uses.
Good Knowledge about Accounting Cycles and Treatment Bankmed Lebanon - System Administrator and Application Support July 2013 - September 2019
Monitoring and Maintenance: Monitor deployed AI models and infrastructure for performance, scalability, and reliability. Implement automated monitoring and alerting systems to detect and resolve issues proactively. Maintain and update AI models as need to adapt to changing
business requirements.
Developing data retrieval and recovery procedures
Keeping up to date the security systems with advancements and best
practices in IT administrator.
Supervising and mentoring IT Department employees, as well as providing
IT Admin.
Installing and configuration networks, servers, virtual environments
(VMware and hyper V) and system Infrastructures, Manage Office 365
Tenants, Users, Licenses, and Manage Backup solutions, Diagnosing and
solve hardware and software issues. Monitoring and maintaining computer
system and networks.
Upgrading Bankmed Datacenter parts using VMWare black carbon as an
assistor to a visitor company who was responsible for this task.
Using black carbon VMWare to establish security for BDL applications used
at Bankmed.
Experience with Network Infrastructure including routers, switches, firewalls,
and VPN’s.
System Administrator - “Languages Centre “in Lebanese University and
Advisor research Centre in Lebanese University.
• Understanding the Microsoft Domain, Active directory, Linux Servers,
Hyper-V, and Storage Solutions.
• Responsible for policy / Configuration Management / an optimization of all
Systems /components.
• Setting up and maintaining all the Lebanese University Branches
networking, computers, in addition to the responsibility of maintaining the
security of the network.
• Manage IT infrastructure, Servers, network, software: Install, design, and
troubleshoot and maintenance.
• Manage and installation of LAN / WAN networks and remote access,
Establishing site to site VPN tunnel. Access point: Wi-Fi management.
• Server management, update and monitoring.
• Maintain inventory of all equipment, software and license users (Inventory
Management)
System Engineer
• Upgrading the Website students registration Using PL-SQL Database with
PHP.
• Troubleshoot all technical issues and provide solutions to prevent
recurrences.
• Supporting the Overseeing of the security, integrity and maintenance of the
University System.
• Lab Supervisor (Lecture Labs, Networking Lab and Internet Lab).
• Updating and upgrading all the software in the Labs and Updating Antivirus.
Technical Support Engineer
• Monitoring and maintaining networks, server& Firewall
• Troubleshoot and maintenance for all PC’s Labs and Internet lab.
• Knowledge of standard system security and data backup
/recovery.
Technical Support Engineer / Network Department, Security and
Maintenance Section.
• Troubleshoot the Signal and communication between airplanes Using
Cyphering Data.
• How to Transferring the information and communicate with high security level.
• Knowledge about TCAS & ACARS Communication .Sending & Receiving
Communication messages. Airplane via Radar communication.
• Knowledge about the USAD A. Implementation. Central Room via airplane
communication.
Technical Support Engineer
• Troubleshoot for PC’s, Internet Labs and Updating Anti-Virus.
• Setup troubleshoot and configuration the Network environment for Lab.
Master of Computer Science and communication Engineering
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