Ahmad Alaref

▪ Tasks:
• Advising & serving customers.
• Processing payments.
• Assisting customers in order to help them find what they need.
• Ensuring stock levels are well maintained.
• Providing customers with information on pricing and product availability.
• Handle refunds, returns and exchanges with a focus on timeliness and customer service. • Provide recommendations based on customer’s stated preferences, needs and desires.

▪ Tasks:
▪ Determine and define project scope and objectives.
▪ Predict resources needed to reach objectives and manage resources in an effective and efficient
manner.
▪ Prepare budget based on scope of work & resource requirements.
▪ Track project costs in order to meet budget.
▪ Develop and manage a detailed project schedule & work plan.
▪ Provide project updates on a consistent basis to various stakeholders about strategy, adjustments,
and progress.
▪ Manage contracts with vendors and suppliers by assigning tasks and communicating expected
deliverable.
▪ Utilize industry best practices, techniques, and standards throughout entire project execution.
▪ Monitor progress and make adjustments as needed.
▪ Measure project performance to identify areas for improvement.

▪ Tasks:
▪ Maintain network diagrams and documentation for design and planning of network systems.
▪ Ensure that all projects are delivered on-time, within scope and within budget, followed by
preparing and submitting project related documents/reports and collecting the payment from the
respective clients.
▪ Install and configure network hardware, Implementing, & test network protocols at customer sites.
▪ Provide technical support to solve network issues, install and configure network operating systems,
and maintain network server and devices at customer sites.
▪ Manage the WAN, LAN & Wireless, architecture, protocols and CCTV configurations.

▪ Tasks:
▪ Generate sales among client accounts, including upsetting and cross-selling.
▪ Operates as the point of contact for assigned customers.
▪ Makes sure clients receive requested products and services in a timely fashion.
▪ Communicates client needs and demands to employer company.
▪ Manage projects within client relationships, working to carry out client goals while meeting
company goals.
▪ Identifies opportunities to grow business with existing clients.
▪ Coordinate with staff members working on the same account to ensure consistent service.
▪ Collaborates with sales team to reach prospective clients.
▪ Keep records of client transactions.
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24/7 Network Engineer at NOC Department
▪ Tasks:
▪ Monitor network performance, capacity and availability.
▪ Support implementation of network infrastructure.
▪ Identify, diagnose and resolve network problems.
▪ Assist in preparation of proposals and solutions.
▪ Create and maintain documentation for all implemented networks and service calls.
▪ Provide customer support services as and when required.
▪ Follow escalation process and work hand in hand with field technical team.
▪ Document trouble resolutions via trouble ticket system.

▪ Network Engineer.
1- Network Support.
2- Network Technical.
▪ C/C++ Developer.

▪ Software Engineer.
1- Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its
performance.
2- Consult with customers about software system design and maintenance.
▪ Software Technical.
1- System Repair.
2- Test Technician.