IT Infrastructure & Services Manager
Al-jomaih Bottling Plants
Total des années d'expérience :19 years, 7 Mois
General
•Prepare the annual IT plans and budget
•Interact with senior management on all major initiatives
•Maintain and develop the company website
Strategy & Planning
•Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
•Develop, implement, maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
•Develop and deploy methodologies for testing network performance and providing network performance statistics and reports.
•Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices.
•Practice network asset management, including maintenance of network component inventory and related documentation.
•Establish service level agreements with end users.
Acquisition & Deployment
•Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
•Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
•Negotiate with vendors, outsourcers, and contractors to secure network products and services.
•Assess, approve, and administer all equipment, hardware, and software upgrades.
Operational Management
•Manage and ensure effectiveness of servers and ensure all servers backup are performed in a timely manner and available on demand
•Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
•Manage the data centre and the respective disaster recovery sites.
•Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
•Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
•Approve and administer user accounts, permissions, and access rights.
•Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
•Provide guidance to junior members of the team.
IT Infrastructure & Data Center Division Head (Servers, Network, DB, ERP System, Data Center Components) in Governmental Financial Management Information System (GFMIS).
•Provide accurate, timely, oral and written communications to IT and impacted business unit management to discuss identified deficiencies, best practices, and recommendations for implementation of modifications to improve business continuity and disaster recovery processes and testing.
•Manage the resolution of technical issues for users of GFMIS project, including current and prospective clients.
•Design, develop, and implements processes, systems, and technology to support and enhance the technical support function.
•Manage and develop the support teams, including hiring, professional development, and proactive project work.
•Develop & facilitate the Disaster Recovery strategy, assumptions and recovery procedures against likely interruptions scenarios which may adversely affect the organization and its resources (facilities, technologies, people.), the damage such events can cause and the controls needed to prevent or minimize the effects of potential loss
•Work with the business community; assess what information, processes and system capabilities are critical for recovery and prioritization.
•Partner with the business units to assess the requirements for Business Continuity activities within IT, Disaster Recovery sites and critical Service Providers.
•Assess on-going technology solution options and associated cost of Disaster Recovery and business resumption. Identify acceptable recovery time (RTO) and recovery point (RPO) objectives.• Good experience in Service Level Management (SLA, OLA, UC).
•Responsible for Service Level Agreement (SLA) negotiations
•Ensure that strategic and tactical recovery plans are identified, developed, maintained and successfully tested with the 3rd party service provider for the recovery of critical business systems and processes.
•Coordinate the development of Disaster Recovery test plans, test scripts and schedule. Conduct tests to ensure compliance with GFMIS policies and procedures and perform training. . Report results from the validation exercises, identify opportunities for continuous improvements.
•Managing, implementing & maintaining ERP solutions to the aforementioned companies and ensure the computerization of all business processes.
•Leading any ERP implementation, modifications/enhancements, support & maintenance.
•Driving the ERP support staff to maintain & provide service to the day to day operations.
•Perform additional tasks, as required, including enterprise wide management of data retention policies and procedures.
•Serve as a proactive liaison and support engineer to supervise level one support resolution and fix any escalated trouble tickets.
•Consult occasionally with users to understand and clarify their expectations of the products and communicate resolution steps and timelines.
•Create and maintain a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs, and documentation improvement suggestions. Documents all user interaction, manages trends, and reports on staff utilization.
•Security planning & policy.
•Incorporated ITIL V3 principles to examine areas for performance improvement.
•Capacity management process according to ITIL V3 best practise.
•Availability management Process according to ITIL V3 best practise.
•Provided regular reports for management that measure the effectiveness of the technical support function Manage budget for department.
•Managing different security aspects across different infrastructure components.
•Managing infrastructure deliverables due dates (i.e. documents).
•Designed, installed, configured, and maintained necessary lab environment required to support products through failure replication and stress testing.