2nd Vice President - Relationship Manager
Northern Trust
Total years of experience :11 years, 2 Months
• Responsible for managing clients by providing custody and advisory services
• Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely delivery and issue resolution
• Effectively communicate all clients concerns or needs to internal partners, and provide a response to a client in a timely manner
• Develops complete understanding of client’s business, objectives, goals and market challenges
• Provides consistent client servicing to all clients regardless of size or sensitivity
• Educates clients on emerging issues, bank products/services and any changes in regulations globally
• Cross sells bank products/services and participate in development of solutions to client needs
• Manages client profitability by understanding competitive environment and customize pricing strategies accordingly
• Provides global custody and reporting training to various clients in the GCC