Director of Support Services Administration
مدينة الملك فهد الطبيه
Total years of experience :19 years, 4 Months
Developing and implementing objectives and strategies of Support Services to sustain KFMC goals and objectives.
Developing and implementing integrated departmental management through departmental management and supervisory teams, to meet Support Services organizational needs.
Identify opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements.
Direct coordinate and review work plans; meet with staff to identify and resolve problems; assign work, activities and projects; monitor work flow; review and evaluate work products, methods, and procedures.
Recommending and establishing organizational committees and staff inter-departmental committees related to the effective functions of organizational objectives.
Monitoring contractor’s compliance in any terms written on the contract and reporting any remarks related to contractors.
Promoting internal customer services standards and values to ensure that the Support Service Staff is prompt in addressing needs.
Ensuring effective utilization of the Administration budget and available resources.
Ensuring effective communication in all areas of organization, by knowing the day to day operations information of Laundry, Transportation, Environmental Services and Nutrition.
Supporting implementation of technology and computerization for the all departments under Support Services, to improve and standardize the quality of work.
Directing different personnel functions but not limited to hire, train, promotion, transfer, schedules and performance appraisals.
Ensuring that the Governmental, KFMC and Departmental policies and procedures are adhering at all the times.
Performing other tasks that given by the superior.
What has been accomplished during the last period with the work team:
Obtaining the accreditation from the Joint Commission International for the accreditation of health facilities JCI with a rating of more than 95% with regard to the services provided by the support services work team.
Obtaining ISO 22000:2018 for the central kitchen.
Establishing channels to receive feedback and work on solving it.
Nearly 50, 000, 000 million of cooked food contracts have been reduced
- Introducing the Maximo system to organize and measure the services provided.
Installing a vehicle tracking system
_ Activating the service of transporting patients inside the campus of the Medical City through golf cars and linking it to the city’s application to facilitate the use of it by patients.
- Developing the skills of all employees, whether from the operating companies or employees of the Medical City, by setting up specialized and educational courses.
- The installation of a system to track fuel consumption, and the consumption was reduced to approximately 30%.
- Working on updating policies and procedures and committing to their implementation.
Coordinates with supervisor to outline work plan and assigns duties, responsibilities and scope of authority.
Studies the needs of KFMC for maintenance issues.
Reviews status reports prepared by the supervisor and modifies schedules or plans as required.
Monitors all maintenance personnel duties including planning, scheduling, organizing and directing work, training personnel and recommending applicants for employment or for discipline, termination or retention.
Monitors and coordinates activities of workers engaged in hospital maintenance.
Coordinates with management, contractor and other department heads to plan preventive maintenance programs and to schedule inspections and major overhauls in coordination with other operating activities.
Submits Maintenance Report & lnventory Records.
Evaluates staff performance, training and mentoring his workforce.
• Follow-up work teams
• send reports to the client
• Finding solutions to the problems, which is located between the sectors on the site and in the coordination of work between the construction, electricity, plumbing, mechanics and control the quality of the work finishing work before submission to the Consultative create a spirit of teamwork does not happen until the collisions between different areas in the site
• Worked closely with other staff and engineers to complete diagnosis, maintenance and upgrade projects while maintaining operations
• Specialized in maintaining hospital equipment and facilities
• Developed various procedures and routine troubleshooting methods for effective maintenance to be used by hospital staff
Al Sharq Office Company for Trading, Contracting and Maintenance - Riyadh, Saudi Arabia
Communication and DSL Technician, 2007
• Completed onsite DSL installation and maintenance
• Applied correction and repair measures upon client request
• Conducted equipment troubles hooting procedures
• Maintained detailed records and equipment guidelines
• Contributed to the development of installation and troubleshooting documents
• Completed onsite DSL installation and maintenance
• Applied correction and repair measures upon client request
• Conducted equipment troubles hooting procedures
• Maintained detailed records and equipment guidelines
• Contributed to the development of installation and troubleshooting documents
• Participated in various aspects of work control, coordination, scheduling and engineering meetings to complete various electrical system projects
• Supervised vendor inspections and repair of plant equipment
• Understood, supported and administered all maintenance processes of new and existing infrastructure
• Ensured effective communication of company programs, announcements and policies
Majid Mustafa Hejazi Est. - Riyadh, Saudi Arabia
Electrical Installation Technician, 2006 - 2007
• Confidently applied electrical theory and knowledge to test and modify developmental and operational electrical machinery and control equipment
• Modified and improved electrical prototypes to correct functional deviations as desired by the client
• Diagnosed problems and detected causes of electrical and mechanical malfunction
• Maintained writing decigrams, drawings and engineering specification document in compliance with company regulations
Service Master Co. - Riyadh, Saudi Arabia
Electrical Maintenance Supervisor, 2005-2007
• Participated in various aspects of work control, coordination, scheduling and engineering meetings to complete various electrical system projects
• Supervised vendor inspections and repair of plant equipment
• Understood, supported and administered all maintenance processes of new and existing
infrastructure
• Ensured effective communication of company programs, announcements and policies
Mward Company for IT and Computer, Ltd. - Riyadh, Saudi Arabia
Oracle Application Consultant, 2005-2006
• Provided subject matter expertise in Oracle processes and systems
• Provided technical assistance to HR and implementation team members in their ongoing operational and maintenance activities
• Developed and maintained relationships with corporate IT, HR and Business units within the company
• Liaised with internal and external stakeholders and subcontractors
• Provided subject matter expertise in Oracle processes and systems
• Provided technical assistance to HR and implementation team members in their ongoing operational and maintenance activities
• Developed and maintained relationships with corporate IT, HR and Business units within the company
• Liaised with internal and external stakeholders and subcontractors
College of Technology at Riyadh - Riyadh, Saudi Arabia • Graduated with a Bachelor Degree in Engineering Technology with emphasis on power systems and electrical machines • Completed degree with strong standing and GPA of 4.05 out of 5.00 in 2012 • Participated in several group projects and assignments
College of Technology at Riyadh - Riyadh, Saudi Arabia • Completed the requirements for the Associate Degree in the field of electrical power • Graduated with strong standing in 2005
