Field Monitor
UNICEF
Total years of experience :14 years, 0 Months
- Timely field visits to UNICEF operational areas to record of performance and production of UNICEF interventions.
- Focus on delivery of UNICEF supplies to end-users.
- Focus on difficulties with regard to the UNICEF programme response.
- Focus on the progress and performance of UNICEF partners.
- Focus on the unmet needs of women and children in the affected areas.
- Follow up with emerging issues arising from field monitoring.
- Debrief with PME and field offices.
- Manage the admissions processing of a portfolio of programmes in close liaison with academic departments, applying agreed criteria to make admissions decisions consistently and fairly.
- Handle telephone and email enquiries from prospective students and their parents, independently and in a timely and professional manner.
- Process incoming applications for all degree programmes, checking qualifications, the validity of decisions and authenticity of results.
- Enter decisions and generate offers using the University Student Record system and other databases.
- Monitor the responses of applicants to decisions and provide data to Faculties and Departments on applicant status and workflow.
- Check and verify the fees classification of applicants.
- Ensure that correct procedures are followed when dealing with fraudulent applications.
- Ensure that correct procedures are followed when dealing with international students.
- Liaise regularly with both academic and administrative staff.
- Handle all enquiries in a courteous and helpful way; these may be by telephone, email, letter, fax or in person.
- Assist with the production and distribution of publicity materials and updating of web pages.
- Assist with the monitoring and updating of all information relating to admissions.
- Maintain organized work area.
- Manage the admissions officers.
- Complete annual performance evaluations and work with employees to determine employee goals.
- Maintain documentation regarding employee performance and meet with employees periodically to discuss progress toward work goals.
- Conduct department meetings and training as necessary.
- Provision training for new staff.
- Evaluate the academic records of individuals who wish to attend a particular institution.
- Messaging and answering Hi - Education Ministry Letters and inquiries.
- Oversee the efficient operation of the branch.
- Ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff.
- Oversee the teller function, ATM balancing and customer service duties.
- Ensure the branch and vaults are opened and closed on a timely basis.
- Enforce dual control procedures at all times.
- Facilitate teller buys and sells to the vault, audit teller drawers and balance vaults.
- Assist new tellers with training.
- Oversee teller duties and assist line with customer transactions during peak periods.
- Keep staff informed of pertinent changes in operational policy and procedures.
- Schedule tellers for adequate coverage at all times.
- Perform pre-audit to insure ongoing adherence with compliance procedures.
- Keep educated on all deposit, business, and consumer loan products.
- Maintain adequate supplies at the facility.
- Maintain proper teller and vault cash levels including ordering coin and currency.
- Report facility-building concerns to maintenance
- Ensure excellent customer service skills are practiced.
- Oversee the activities of customer service representatives (CSRs).
- Ensure that CSRs reach any individual goals for opening new accounts or acquiring new loan and help prevent financial losses for the bank.
- Train, coach, evaluate and discipline customer service representatives.
- Approve transactions that need management authorization, like cashing large checks.
- Audit of CSR paperwork to detect theft or mistakes in work that could put the bank at risk.
- Handle the ordering of supplies for the branch, as well as cash for the vault and any Automated Teller Machines (ATMs) at the branch.
- Assist CSRs with customer research and problem resolution.
- Handle customer issues escalated by customer service representatives.
- Aggregate currency transactions using system generated reports and teller logs.
- Monitor interactions of CSRs with customers to ensure quality control, give direction and make recommendations as necessary.
- Complete annual performance evaluations and work with employees to determine employee goals.
- Maintain documentation regarding employee performance and meet with employees periodically to discuss progress toward work goals.
- Conduct department meetings and training as necessary.
- Train new CSRs.
- Conduct periodic spot checks.
- Oversee the filing of business and corporate resolutions.
- Maintain log of safekeeping, loans and trust collateral receipts.
- Maintain official check and ATM card inventory.
- Receive checking and savings deposits: verify cash and endorsements, and issue receipts of deposit.
- Examine checks deposited and determine proper funds availability based on regulation requirements.
- Process cash withdrawals.
- Cash checks: verify endorsement, receive proper identification, and ensure validity.
- Identify counterfeit currency.
- Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
- Cross-sell bank products and services.
- Refer customers to the proper department for issues that cannot be resolved at the teller line.
- Issue personal money orders and cashier’s checks
- Accept loan payments: verify payment amount and issue receipts.
- Buy and sell currencies.
- Ensure that teller drawer cash limits are not exceeded, process cash advances, maintain appropriate currency logs and Balance drawer daily.
- Balance and update savings passbooks.
- Follow procedures for removing accounts for dormancy.
- Replenishment ATM machine.
- Issue and settlement banker checks.
- Process cash transfer and issue swift messages.
- Follow all bank policies and procedures.