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أحمد المطر, Support Services Manager

أحمد المطر

Support Services Manager·Holistic Development & Consulting

الكويت

بكالوريوس, Management Information Systems

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 10 أشهر

Support Services Manager

مارس 2024 - حتى الآن

Holistic Development & Consulting

محافظة العاصمة، الكويت

مارس 2024 - حتى الآن

Manage the full client contract lifecycle: conduct annual scope reviews, assess changes in branch count and

service volume, and recommend pricing adjustments to protect company margins.
Review and vet service agreements across multiple clients to ensure favorable legal and commercial terms
before execution.
Conduct field visits to SME projects funded by the National Fund for Small and Medium Enterprises, assessing
operational status, identifying challenges, and advising owners on applicable government support programs
and regulatory updates.
Coordinate with external law firm on active legal cases, tracking progress and ensuring timely follow-up on
proceedings involving the company or its clients.
Handle recruitment, interviewing, candidate selection, onboarding, and offboarding for the organizations
staff.
Coordinated the production of the الخامس الباب podcast series: managed guest outreach, designed
invitations, oversaw filming logistics, and handled post-production video editing.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
استشارات

HR & Information Systems Manager

يناير 2022 - ديسمبر 2023

Alghanim International for Rental

الأحمدى، الكويت

يناير 2022 - ديسمبر 2023

Ran full-cycle HR operations for 1, 300+ employees (including ~950 equipment operators) with a team of 8 HR

staff across two subsidiaries, covering personnel administration, leave management, payroll coordination,
government relations, and employee relations.
Took over a stalled HRIS implementation when the HR director went on leave: personally gathered
requirements from every department, coordinated with the software vendor, built a task distribution plan for
the team, and delivered a fully operational system in 2 weeks — the previous estimate had been 6 months.
Proposed and drove the adoption of an employee self-service portal, overcoming resistance from department
managers through hands-on stakeholder engagement. The system eliminated paper-based leave requests
and significantly shortened the approval cycle.

Built and managed a company-wide annual leave planning process: collected departmental schedules,
tracked compliance, and provided accounting with accurate leave provision figures for budgeting.
Supervised government relations staff handling work permit renewals and residency processing for the entire
workforce, and implemented system-based alerts (1-month and 2-month advance) to prevent visa lapses.
Maintained oversight of IT operations (3-person team) ensuring stable infrastructure, system uptime, and IT
procurement.


مجال الشركة:
البناء والتشييد

IT & Development Manager

يناير 2018 - يناير 2022

Alghanim International for Rental

الأحمدى، الكويت

يناير 2018 - يناير 2022

Managed a 3-person IT team handling daily technical support, network troubleshooting, system

administration, and IT procurement for the organization and select Alghanim group subsidiaries.
Consolidated multiple standalone physical servers into a virtualized infrastructure with disaster recovery,
reducing hardware costs from ~24, 000 KD to ~7, 000 KD — a 70% saving.
Identified and sourced the HRIS vendor that would later be fully implemented under the HR role, laying the
groundwork for the companys HR digital transformation.
Served as the primary technology liaison to the executive team, translating technical requirements into
business-aligned recommendations.
Managed vendor relationships for IT equipment, software licensing, and service contracts, negotiating terms
and ensuring timely delivery.

مجال الشركة:
البناء والتشييد

System Engineer

يونيو 2006 - ديسمبر 2017

Alghanim International General Trading & Contracting Co. WLL

الكويت، الكويت

يونيو 2006 - ديسمبر 2017

Grew from front-line technical support to systems-level responsibilities over 12 years within a 30-person IT

department serving a large-scale trading and contracting operation.
Provided hands-on support for enterprise systems, network infrastructure, and IT requirements across
multiple project sites.
Managed help desk operations, desktop troubleshooting, user account administration, and hardware
provisioning for new employees.
Maintained enterprise backup and disaster recovery systems to ensure business continuity and data
protection.

مجال الشركة:
البناء والتشييد

التعليم

Gulf University for Science & Technology

يناير 2022

يناير 2022

بكالوريوس، Management Information Systems

الكويت

New Horizons

مارس 2007

مارس 2007

دبلوم، MCSE

الكويت

المعدل التراكمي (نسبة مئوية): 89%

المعدل التراكمي (نسبة مئوية): 89%

An MCSE (Microsoft Certified Systems Engineer) course covers the design, implementation, and administration of Microsoft server infrastructure and other technologies, including Windows Server, Active Directory, DNS, and other server products.
عرض المرفق

Skills

Data Analysis
Expert
Data Analysis
Expert
Problem Solving
Expert
Problem Solving
Expert
Network Administration
Expert
Network Administration
Expert
HR Strategy
Expert
HR Strategy
Expert
HRIS
Expert
HRIS
Expert
Personnel Management
Expert
Personnel Management
Expert
HR Operations
Expert
HR Operations
Expert
System Administration
Expert
System Administration
Expert
Human Resources Information Systems (HRIS)
Expert
Human Resources Information Systems (HRIS)
Expert
Problem Solving
Expert
Problem Solving
Expert
Analytical Skills
Expert
Analytical Skills
Expert
BUSINESS EXPANSION
Intermediate
BUSINESS EXPANSION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
HR DATA WAREHOUSE
Intermediate
HR DATA WAREHOUSE
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCES INFORMATION SYSTEM HRIS
Intermediate
HUMAN RESOURCES INFORMATION SYSTEM HRIS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
SOFTWARE DEPLOYMENT
Intermediate
SOFTWARE DEPLOYMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
GROWTH MINDEDNESS
Intermediate
GROWTH MINDEDNESS
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCES INFORMATION SYSTEM HRIS
Intermediate
HUMAN RESOURCES INFORMATION SYSTEM HRIS
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LOBBYING
Intermediate
LOBBYING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
RESOURCE MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate

اللغات

الانجليزية
متوسط
العربية
مبتدئ

التدريب و الشهادات

الشهادات
Lean Six Sigma Black Belt
The Council for Six Sigma Certification
Apr 2026
عرض الشهادات
Microsoft Certified Systems Engineer (MCSE) Microsoft Specialist
Microsoft Office Specialist: Word (Office 2016)
Microsoft
Nov 2018
Microsoft Office Specialist: PowerPoint (Office 2016)
Microsoft
Dec 2018
Microsoft Office Specialist: Excel (Office 2016)
Microsoft
Dec 2018
Entrepreneurship and Small Business Certification (ESB)
Certiport - A Pearson VUE Business
May 2021
Communication Skills for Business (CSB) - Professional Communication
Certiport - A Pearson VUE Business
Jun 2021
Microsoft Office Specialist: Outlook Associate (Office 2019)
Microsoft
Jul 2021
Microsoft Certified Systems Engineer

الهوايات

  • Photography