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Ahmad Alrefai, Acting IT Manager / Infrastructure Administrator

Ahmad Alrefai

Acting IT Manager / Infrastructure Administrator·Jordan Hospitality & Tourism Education Co.

Jordan

Bachelor's degree, Management Information Systems (MIS)

Work experience

Total years of experience: 11 years, 5 months

Acting IT Manager / Infrastructure Administrator

August 2022 - May 2026

Jordan Hospitality & Tourism Education Co.

Amman, Jordan

August 2022 - May 2026

• Spearheaded the management of enterprise IT infrastructure, enhancing support for over 500 users.
• Administered and optimized Windows Server, Active Directory, DNS, DHCP, and Microsoft 365 to improve operational efficiency.
• Oversaw virtualization environments utilizing Hyper-V and VMware, driving resource optimization and cost savings.
• Developed and implemented robust backup, recovery, and disaster recovery solutions, ensuring business continuity.
• Led IT security initiatives and provided exceptional technical support, enhancing infrastructure operations and user satisfaction.
• Collaborated with cross-functional teams to align IT strategies with business goals, fostering a proactive support environment.
Company industry:
Hospitality & Accomodation

Technical Support Engineer

January 2016 - May 2026

UCA

Amman, Jordan

January 2016 - May 2026

• Successfully installed and maintained robust Windows servers and enterprise systems to ensure optimal performance and reliability.
• Proficiently managed Active Directory, DNS, and DHCP administration, enhancing network security and accessibility.
• Implemented best practices for system administration, resulting in improved uptime and user satisfaction.
• Collaborated with cross-functional teams to troubleshoot and resolve technical issues, streamlining support processes.
• Developed documentation and training materials to empower team members and improve operational efficiency.
• Continuously monitored system performance and applied updates, ensuring compliance with industry standards and best practices.
Company industry:
Insurance & TPA
Job role:
Information Technology

Senior IT Systems Administrator

May 2025 - April 2026

Proxym IT Group (RTA Project)

Dubai, United Arab Emirates

May 2025 - April 2026

• Spearheaded administration and support for robust Windows and Linux enterprise environments, ensuring optimal performance and reliability.
• Proactively monitored server performance, availability, and security, achieving a 99.9% uptime across critical systems.
• Executed comprehensive patch management and troubleshooting activities, reducing system vulnerabilities and enhancing overall security posture.
• Managed Active Directory services and user access, streamlining user onboarding processes and improving access control efficiency.
• Collaborated with cross-functional teams to implement IT infrastructure improvements, driving operational excellence and user satisfaction.
• Leveraged DevOps practices to enhance system automation and support, resulting in faster deployment cycles and reduced downtime.
Company industry:
IT Services

Senior System Administrator / IT Technical Support

January 2018 - December 2021

Jordan Hospitality & Tourism Education Co.

Amman, Jordan

January 2018 - December 2021

• Led the management of Windows server environments, ensuring high availability and performance of enterprise systems.
• Enhanced operational efficiency by supporting and optimizing Active Directory, DNS, and DHCP services.
• Provided comprehensive endpoint support, streamlining user experience and minimizing downtime.
• Collaborated with cross-functional teams to implement IT strategies that align with business objectives.
• Developed and maintained documentation for IT processes, improving knowledge sharing and team productivity.
• Actively contributed to system upgrades and migrations, ensuring seamless transitions and enhanced system capabilities.
• Fostered a culture of continuous improvement within the technical support team, driving exceptional service delivery.
Company industry:
Hospitality & Accomodation

Technical Support/HelpDesk Engineer

January 2015 - January 2016

Onix Computer Company

Amman, Jordan

January 2015 - January 2016

• Successfully installed and maintained robust Windows servers and enterprise systems, ensuring optimal performance and reliability.
• Provided expert support for Active Directory, DNS, and DHCP administration, enhancing network security and efficiency.
• Streamlined system configurations, resulting in improved uptime and user satisfaction.
• Collaborated with cross-functional teams to implement IT solutions that align with business objectives.
• Developed and documented standard operating procedures for server management and technical support, promoting best practices within the IT department.
• Actively contributed to the continuous improvement of IT infrastructure, driving innovation and operational excellence.
Company industry:
IT Services

Education

Zarqa Private University

June 2013

June 2013

Bachelor's degree, Management Information Systems (MIS)

Jordan

GPA (percentage): 65%

GPA (percentage): 65%

Definition: MIS involves the use of hardware, software, data, people, and processes to collect, process, store, and distribute information for business decision-making. Purpose: Improve efficiency and productivity. Support data-driven decision-making. Enhance communication and collaboration. Gain competitive advantage through technology. Components: Hardware: Servers, computers, networking devices. Software: ERP, CRM, databases, analytics tools. Data: Structured (databases) & unstructured (Big Data). People: IT professionals, managers, end-users. Processes: Business workflows, data governance. Types of MIS: Transaction Processing Systems (TPS) – Handles daily operations (e.g., sales, payroll). Decision Support Systems (DSS) – Helps managers analyze data (e.g., forecasting). Executive Information Systems (EIS) – Supports top-level strategic decisions. Enterprise Resource Planning (ERP) – Integrates business processes (e.g., SAP, Oracle). Benefits: Faster, accurate reporting. Better resource management. Enhanced customer service. Real-time data access. Challenges: Cybersecurity risks. High implementation costs. Need for continuous updates & training.
View attachment

Skills

IT Management
Expert
IT Management
Expert
Domain Knowledge
Expert
Domain Knowledge
Expert
System Administration
Expert
System Administration
Expert
Technical Support
Expert
Technical Support
Expert
Storage Management
Expert
Storage Management
Expert
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
INFRASTRUCTURE MANAGEMENT
Intermediate
INFRASTRUCTURE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
MDM Solutions
Expert
MDM Solutions
Expert
Open Source Systems
Intermediate
Open Source Systems
Intermediate
ADAPTABILITY
Expert
ADAPTABILITY
Expert
MICROSOFT TEAMS
Expert
MICROSOFT TEAMS
Expert
INNOVATION
Expert
INNOVATION
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COMPUTER NETWORKS
Expert
COMPUTER NETWORKS
Expert
VPN & Remote Desktop & Forwarding ports.
Expert
VPN & Remote Desktop & Forwarding ports.
Expert
Storage Data Center Management.
Expert
Storage Data Center Management.
Expert
Outlook Email administration, Users Data admin.
Expert
Outlook Email administration, Users Data admin.
Expert
Installing and Configuration Windows XP, 7, 8, 8.1, 10 and Server 2003-2012
Expert
Installing and Configuration Windows XP, 7, 8, 8.1, 10 and Server 2003-2012
Expert
NAS system
Expert
NAS system
Expert
Electronic
Expert
Electronic
Expert
Communications Skills
Expert
Communications Skills
Expert
(Domain Controller) (Active Directory) (Outlook 2007, 2010, 2013)
Expert
(Domain Controller) (Active Directory) (Outlook 2007, 2010, 2013)
Expert
(Networking) (Switching) (Routing) LAN & WAN & resolve issues.
Expert
(Networking) (Switching) (Routing) LAN & WAN & resolve issues.
Expert
Microsoft VMware.
Expert
Microsoft VMware.
Expert
Microsoft Office.
Expert
Microsoft Office.
Expert
Hyper-V Manager
Expert
Hyper-V Manager
Expert
hotels ERP System Opera, Sun, MC, Micros, EMS
Expert
hotels ERP System Opera, Sun, MC, Micros, EMS
Expert
SIEM
Intermediate
SIEM
Intermediate
SOC
Intermediate
SOC
Intermediate
NAC
Intermediate
NAC
Intermediate
e-Learning System
Expert
e-Learning System
Expert
Installation
Expert
Installation
Expert
Management
Expert
Management
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Desktop Support
Expert
Desktop Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Active Directory
Expert
Active Directory
Expert
IT Management
Expert
IT Management
Expert
Domain Knowledge
Expert
Domain Knowledge
Expert
System Administration
Expert
System Administration
Expert
Storage Management
Expert
Storage Management
Expert
APACHE DIRECTORY
Intermediate
APACHE DIRECTORY
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
VIRTUALIZATION
Intermediate
VIRTUALIZATION
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate

Languages

English

Intermediate

Arabic

Native Speaker

Hobbies and interests

Video Gaming