Ahmad Alsubaihi, Senior Manager IT Operations

Ahmad Alsubaihi

Senior Manager IT Operations

The Saudi British Bank - SABB

Lieu
Arabie Saoudite - Riyad
Éducation
Master, Computer Science
Expérience
13 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 1 Mois

Senior Manager IT Operations à The Saudi British Bank - SABB
  • Arabie Saoudite
  • Je travaille ici depuis octobre 2018
Technical Engineering Manager à The Saudi British Bank - SABB
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis mai 2015

 Assumed the role of Senior Manager IT Operations when required (iSeries AS 400)
 SABB Infrastructure Team Representative at HSBC Hong Kong
 Leading the middleware and automation team, and providing necessary training
 Managing front-end systems such as internet banking and staff channels
 Ensuring effective communication and reporting mechanism is in place
 Developing infrastructure design requirements and supporting the Internet Banking Global Service Platform (GSP) project
 Leading team members to configure reliable internet banking infrastructures with middleware components including WebSphere Application server and LDAP
 Lead the integration of new technologies such as SaaS, PaaS, and IBM DataPower to SABB IT infrastructure.
 Proactively updating procedures to minimize production issues and interruption
 Securing Middleware Estate Audit Metrics to 98.3% by improving components
 Managing BMC Control-M upgrade to V9 in order to enhance automation infrastructure and introduce new procedures automation vision in SABB.
 Increasing the number of automated procedures by 40% for critical services.
 Developing new procedures to utilize (Control-M) automated jobs
 Collaborating with vendors and maintaining business relationships to ensure necessary support, smooth purchasing transactions, and future expansion
 Identifying operational issues and providing innovative solutions in record time
 Addressing vulnerability problems and providing immediate fixes for tickets submitted through the Information Security Department and vendors
 Collaborating with cross-functional departments including IT Development, IT Operations, and IT Quality Management to ensure optimal project completion
 Conducting risk assessment analysis with IT BRCM to control mitigation

Assistant Technical Engineering Manager à SABB
  • Arabie Saoudite - Riyad
  • novembre 2013 à mai 2015

 Assumed the role of Technical Engineering Manager when required
 Established a dedicated middleware team by recruiting and mentoring new talents
 Managed day-to-day operations and ensured delivery of excellent technical support
 Staff Front End (SFE) Project: Managed SABB middleware components and ensured all required infrastructures are designed installed and configured correctly for the SFE processing system to be utilized by the Operation Department and retail branches
 iSeries High Availability (iHA) Project: Managed to redesign the MQ infrastructure after upgrading the back-end machine to ensure reliable front-end systems for users, and to save the organization approximately SAR 850, 000 in extended support fees.
 Managed the full life-cycle of integration projects and ensured reliable middleware solutions
 Applied highest technology standards by addressing middleware vulnerabilities
 Collaborated with the IT Departments to ensure HSBC group standards are applied
 Identified as a Subject Matter Expert in WebSphere application server and MQ
 Completed PCI audit points ensuring inclusion of solutions within daily operations

Technical Engineering Specialist à SABB
  • Arabie Saoudite - Riyad
  • janvier 2012 à novembre 2013

 SMS Services: Migrated the SMS service from single node on Windows, to two nodes of UNIX and WEBSPHERE servers connecting to iSeries via WEBSPHERE MQ
 SWIFT Services: Successfully set up a WebSphere MQ infrastructure, and developed MQ connections to join a secure and reliable cluster utilizing SSL, by collaborating with HSBC global entities and teams
 3D Secure Service: Designed the infrastructure of an e-channel project consisting of highly available middleware components
 MUREX Systems: Involved in the development of WebSphere MQ, a MUREX system requirement, critical within the financial industry and utilized by Treasury
 Developed and configured WebSphere application servers and IBM HTTP servers to receive customers’ requests and send messages from WebSphere MQ to iSeries
 Evaluated, implemented, and maintained efficient new projects and solutions
 Supported day-to-day operations of middleware components within UNIX (SOLARIS & AIX) and LINUX (REDHAT & SUSE) servers
 Built, configured, and administered production and development environments
 Built and configured middleware components in flagship channel projects
 Designed and configured WebSphere MQ connectivity with SABB core systems
 Analyzed existing middleware components to prevent production issues and to reduce service downtime
 Provided on-call support, analysis, and troubleshooting for critical technical issues

Application Consultant à Balsam Healthcare Information Systems
  • Arabie Saoudite - Jeddah
  • juillet 2007 à mars 2008

 Led the initiative to increase the quality and utilization of the OASIS product
 Successfully led the installations and functions at new and existing sites
 Conducted training workshops for a diverse group of employees at hospitals, including physicians, on the utilization of the OASIS products and services
 Analyzed products and provided recommendations for quality improvement
 Applied engineering expertise and analysis techniques to resolve product issues
 Ensured maximization of customer satisfaction by coordinating site visits, maintaining client relationships, and addressing clients’ feedback
 Developed strategies to increase revenue through the sale of service contracts, upgrades, and the assessment of product usage levels

Éducation

Master, Computer Science
  • à Southern Polytechnic State University
  • mai 2011
Baccalauréat, Computer Science
  • à Taibah University
  • mai 2007

Specialties & Skills

Science
Insurance
Government
WebSphere Message Broker
ITM Omegamon
WebSphere MQ
Oracle Directory Server Enterprise Edition
WebSphere Application Server
Oracle Weblogic

Langues

Arabe
Langue Maternelle
Anglais
Expert

Adhésions

IEEE
  • Student
  • September 2009
ACM
  • Student
  • September 2009

Formation et Diplômes

Oracle Directory Server Enterprise Edition 11g Release 1: Maintenance and Operations (Formation)
Institut de formation:
ExitCertified, Tampa, USA
Date de la formation:
July 2014
PMP course (Formation)
Institut de formation:
PMI
Date de la formation:
May 2016
Intermediate Project Management for non-Project Managers (Formation)
Institut de formation:
HSBC
Date de la formation:
January 2014
Performance Management (Formation)
Institut de formation:
SABB
Date de la formation:
November 2014
Project Management Professional Workshop (Formation)
Institut de formation:
SABB
Date de la formation:
November 2015
Problem Solving & Decision Making (Formation)
Institut de formation:
SABB
Date de la formation:
April 2012
Introductory Project Management for Non-Project Managers (Formation)
Institut de formation:
HSBC
Date de la formation:
January 2013
Process Implementing with IBM Business Process Manager Standard (Formation)
Institut de formation:
IBM
Date de la formation:
December 2015
ITIL V3 (Certificat)
Date de la formation:
March 2014
IBM WebSphere MQ V7: Designing and Architecting Clustering Solutions (Formation)
Institut de formation:
Arrow ECS, LONDON
Date de la formation:
December 2014
IBM WebSphere Application Server V8.5.5 Performance Tuning (Formation)
Institut de formation:
IBM
Date de la formation:
November 2015
IBM WebSphere Message Broker V7.0 System Administration Workshop (Formation)
Institut de formation:
SBM
Date de la formation:
June 2013
Senior International Project Manager (Certificat)
Date de la formation:
October 2015
Agile Project Management (Formation)
Institut de formation:
SABB
Date de la formation:
December 2016