أحمد الزهراني

Help Desk في jamjoompharma

• المملكة العربية السعودية - جدة
• يوليو 2017 إلى يناير 2022

Utilized expertise in troubleshooting to resolve hardware
and/or software incidents quickly and competently.
• Responded to 15-20 individual tickets every week to
provide end-user support on Windows, productivity
software such as (MS office and adobe acrobat) and
communications devices.
• Advised customers and users regarding required
maintenance practices of diverse software systems for
OEM warranty requirements and industry best practices.
• Consulted via telephone to understand user problems,
run through testing scripts and ask probing questions to
locate root causes.
• Performed troubleshooting on audio visual equipment,
determining root cause for failure with 95% accuracy.
• Maximized hardware performance, conducting
preventative and routine maintenance through disk
cleanup and error checking (chkdsk)
• Diagnosed and resolved hardware and software issues,
such as computer freezing, network printer and MS office
issues.
• Wrote clean, clear and well-tested ABAP code for various
projects.
• Collaborated with cross-functional development team
members to analyze potential system solutions based on
evolving client requirements.
• Developed or customized Oracle reports and forms to
meet functional business requirements.