Ahmad Amar Doulaty

• Assisted customers professionally and handled inquiries in a timely manner
• Resolved customer complaints while ensuring high levels of satisfaction
• Followed quality standards, policies, and company procedures
• Maintained accurate customer records and confidential documentation
• Monitored service quality to ensure consistency and compliance
• Collected customer feedback and reported observations to management
• Conducted after-sales follow-ups and upselling activities
• Ensured no customer calls were missed
• Prepared service and quality reports to support continuous improvement

• Identified customer needs and recommended suitable products
• Ensured a positive customer experience from start to finish
• Managed daily social media posts on Instagram and Snapchat
• Responded to customer comments and messages professionally
• Suggested creative ideas to increase sales and customer engagement

• Resolved merchant issues and provided technical support
• Installed and maintained POS and QR systems
• Trained merchants on account and application usage
• Built and nurtured strong client relationships
• Ensured smooth payment operations
• Acted as primary liaison between company and business clients
• Focused on client retention and satisfaction

• Managed employee workflow, schedules, and task delegation
• Assessed employee performance and identified improvement areas
• Ensured compliance with company goals, deadlines, and standards
• Trained and onboarded new hires
• Assisted HR with recruitment, candidate screening, and reference checks
• Issued employment contracts and supported performance management
• Planned and organized outdoor training activities
• Handled booking inquiries and ensured safety compliance
• Reported performance evaluations to HR and senior management

• Answered, screened, and forwarded phone calls
• Scheduled appointments and managed front-desk operations
• Provided excellent customer service, greeted clients and visitors professionally

• Answered, screened, and forwarded phone calls
• Scheduled appointments and managed front-desk operations
• Provided excellent customer service, greeted clients and visitors professionally