Operation and Service Engineer
SKYBAND
Total years of experience :11 years, 8 Months
Operation and service control Engineer, Reporting, Bank account, and transection controller, creating and assigning installation and maintenance ticket and activities, warehouse record, tracking of project related equipment, working in a team with higher managements.
Sales and design engineer, Design and simulate all sizes of Solar PV systems, Sales engineer, Site Survey & organization the technician team and responsible for contacting international suppliers for required products for projects.
Field Maintenance Engineer for Huawei DPI and Huawei SIG Equipment.
Responsible for Preventative, routine, and correction maintenance on Huawei Equipment. PMR (weekly, monthly, half-yearly & yearly) on-site verifications and through WFMS as well.
Completing work following company policy and Health & safety regulation.
PAT confirmation for the new projects to assure that the HO to the network operation can be done smoothly and professionally.
Follow Up with the Concern Departments to Ensure TTs can be solved within the SLA.
Maintaining Job and Equipment servicing records.
Liaising with an external supplier and onsite contractor.
Assist and deliver improvement projects to assist with the reduction of breakdowns and shortstops.
Assisting with incident management and subsequent investigation to establish the root cause.
Develop long and short-term plans for equipment improvements.
Work individually to minimize mean time to repair (MTTR). Work effectively on prioritized automation and related breakdowns and issues.
Working closely with colleagues to deliver against SLA's, improve customer solutions, and deliver customer satisfaction.
Working as directed to ensure timely completion and reactive work to SLA.
Hajj & Ramadan Preparation “including management Hajj Team cover all Madinah sites, Special Spare Parts Management and Healthy Check”.
Oversee the Electronic Services employees scheduled for the Department with direction from the Section Manager and/or Department Manager.
Speed up the Troubleshooting Process Based on Technical Experience.
Manage the Safety Stock Spare Parts as per Priority to Avoid any Service Disturbance.
Spare Parts Management & Expansion Surveys.
Enhancing the Call & Service Quality by Scheduling Periodic Network Tests Cooperating with O&M BO.
Fully awareness in High Seasons in Madinah Such as (Holy Ramadan, Hajj, etc...).
Following up with the TRANSMISSION problem and alarms.
CMR “Close TT’s on time for any alarm appear in the Network Elements”.
Hajj & Ramadan Preparation “including management Hajj Team cover all Madinah sites, Special Spare Parts Management and Healthy Check”.
Field Maintenance Engineer for Huawei DPI and Huawei SIG Equipment.
Responsible for Preventative, routine, and correction maintenance on Huawei Equipment. PMR (weekly, monthly, half-yearly & yearly) on-site verifications and through WFMS as well.
Completing work following company policy and Health & safety regulation.
PAT confirmation for the new projects to assure that the HO to the network operation can be done smoothly and professionally.
Follow Up with the Concern Departments to Ensure TTs can be solved within the SLA.
Maintaining Job and Equipment servicing records.
Liaising with an external supplier and onsite contractor.
Assist and deliver improvement projects to assist with the reduction of breakdowns and shortstops.
Assisting with incident management and subsequent investigation to establish the root cause.
Develop long and short-term plans for equipment improvements.
Work individually to minimize mean time to repair (MTTR). Work effectively on prioritized automation and related breakdowns and issues.
Working closely with colleagues to deliver against SLA's, improve customer solutions, and deliver customer satisfaction.
Working as directed to ensure timely completion and reactive work to SLA.
Hajj & Ramadan Preparation “including management Hajj Team cover all Madinah sites, Special Spare Parts Management and Healthy Check”.
Oversee the Electronic Services employees scheduled for the Department with direction from the Section Manager and/or Department Manager.
Speed up the Troubleshooting Process Based on Technical Experience.
Manage the Safety Stock Spare Parts as per Priority to Avoid any Service Disturbance.
Spare Parts Management & Expansion Surveys.
Enhancing the Call & Service Quality by Scheduling Periodic Network Tests Cooperating with O&M BO.
Fully awareness in High Seasons in Madinah Such as (Holy Ramadan, Hajj, etc...).
Following up with the TRANSMISSION problem and alarms.
CMR “Close TT’s on time for any alarm appear in the Network Elements”.
Hajj & Ramadan Preparation “including management Hajj Team cover all Madinah sites, Special Spare Parts Management and Healthy Check”.
Solar Power Engineer, Core, and Transmission Electrical Engineer
LCC, Saudi Arabia (A Tech Mahindra Company)
March-2015 up to March 2018
Duties and Responsibilities:
Core CS and PS Engineer:
Core Team Leader at STC, Mobily and Zain BSCs and MSCs across Kingdom.
Survey for new sites, Installation, Power up, Commissioning, fiber testing, and migration.
Worked on fibers and LAN cables.
For commissioning, familiar with U2000 software, Huawei NE tool for RF designing and Putty.
Card Expansions
Performed MDTs for both Power and Transmission.
Worked on OSN 1500, 3500, 8800, and many more.
Installation of CS and PS equipment of both Huawei and Alcatel.
Solar Power site and upgrading (Installation & Implementation)
12V, 24V and 48V Solar and DC Power
Survey sites and Select location for installing frames for panels, the power consumption of the site.
Check site DC power requirements (12V, 24V, 48V) and backup, total current Load of the site in required DC voltage.
Survey for Civil work of frames, and shades of environment that will affect solar power generation.
Making a complete report of all data and site information.
Delivering solar panels, frames, invertors to the site safely.
Installation of solar panels in the required time and make the arrangement of power in series and parallel according to site requirements
On-Grid system
Connecting the solar power on-site to the national grid or generator power.
Off-Grid system
Installing Standalone systems, in which site load was on battery backup and power generating from Solar Panels.
Monitoring installed sites for some days and after successful completion handover it to customers.
For maintenance, survey the handover sites checking the Max voltage output of panels, Max short circuit current, total power of installed solar panels, checking batteries backup, and voltages. Making a report of all data collected on-site.
220V to 380V (Installation & Implementation)
To coordinate with the client as per plan the activities to get the task within the given period.
Building management system (Siemens)
BMS cable laying and field devices installation
BAS installation and implementation
Auto-Transfer switch(ALSON, USA) installation
Low voltage switchgear (Schneider electric, ABB)
Generator 750KVA
UPS 80KVA (APC by Schneider)
Building wiring
Trench work
Cable laying (MV)
Cable tray, cable ladder, trunk work
To provide technical and remote support to teams.
To provide technical support & Coordination with Documentation Engineer regarding Site documentation.
Searching, applying, and prepare documents for Bids, Tenders, and Projects.
Design, installation, and troubleshooting Solar systems (hybrid/standalone) for Industries, Homes, Streetlights, Solar Pumps, and Commercial area.
Attend meetings and seminars for biding and Projects.
Deals nationwide and internationals dealers and suppliers for project materials to minimize project costs.
Customer satisfaction
Sales Experience, Panels, Batteries, UPS, and solar Pumps.
Arrangements of teams, vehicles, and materials for sites.
Preparation of Project documents according to ISO9001-2008 standards.
Practical field experience regarding Installation.
Responsible for calculating energy consumption by using standard tools.
Handle the tasks of providing support in handling contract agreement with vendors
Perform responsibilities of providing support in the commissioning process and in evaluating design tools
Responsible for conducting performance analysis to provide long term performance of systems
Perform performance guarantee testing and evaluation of new equipment
Handle responsibilities of providing strong technical input in selecting solar technology.
Management Experience
Project operating Co-coordinator (POC) for Huawei from EESPAK
Co-ordinate with HUAWEI for Survey of Sites
Arrange tools for survey teams
Move Teams according to Plane
Guide survey teams about the standards of Survey
Solve problems for survey team that they suffer during Survey
Collect Data from each team and make report according to HUAWEI given format
Verify report with pictures to HUAWEI engineer
Inform team ASAP about the missing information
Survey critical sites by-self
NOC Engineer
EESPAK Pakistan
Mar-2012 to May-2012
Duties and Responsibilities:
Monitored TSTT GSM/GPRS network alarms for Telenor.
System knowledge and experience in telecom concepts of GSM, GPRS, UMTS, R4, and SS7.
Monitored and analyzed system component
Knowledge and experience in Core and Access protocol modules for GSM/GPRS interfaces.
Evaluated system performance and capacity requirements, report of call processing, voice trunk, and signaling SS7 link.
Solved data network issues and provided troubleshooting solutions for the error problem of system call processing.
Site ISD and Low Power Alarms monitoring.
Informing site Engineer about an alarm, after resolving issues update it in the online software.
Deals with ZTE and Telenor NOC for critical issues.
Closing trouble tickets and making the report of all issues during the week.
Power system, Power, Electronics, Computer science, control systems, DLD etc.