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Ahmad Basager , business consultant

Ahmad Basager

business consultant·Red Domes

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 23 years, 6 months

business consultant

January 2025 - Present

Red Domes

Dammam, Saudi Arabia

January 2025 - Present

• Leading the transformation of the company into a leading security and safety solutions provider in Saudi Arabia.
• Overseeing strategic partnerships, contract negotiations, and key client management.
• Developing and executing sales strategies to expand market reach and revenue streams.
• Managing cross-functional teams to ensure seamless operations and project execution.
• Driving financial growth by implementing competitive pricing and procurement strategies.
Company industry:
Security & Fire Systems
Job role:
Consulting

General Manager

August 2021 - July 2024

Gulf Falcons

Riyadh, Saudi Arabia

August 2021 - July 2024

Key Responsibilities
• Achieved 10% annual revenue growth and maintained 95% customer satisfaction by optimizing
marketing campaigns and enhancing service quality.
• Established and optimized 20+ SOPs, improving operational consistency by 30% and ensuring
compliance with regulatory requirements.
• Directed the HR lifecycle for a 40+ member team, increasing employee retention by 15% and
engagement by 20%.
• Led crisis management strategies during supply chain disruptions, ensuring 100% operational
continuity with minimal customer impact.
• Negotiated key supplier contracts, achieving a 10% cost reduction and enhancing profitability by
15%.
• Increased annual sales revenue by 10% through targeted sales initiatives, market-specific
strategies, and optimized pricing models.
• Led a 40+ member sales and operations team, fostering a results-driven culture and achieving a
consistent 95% customer satisfaction rate.
• Expanded market share by opening new distribution channels and negotiating exclusive
partnerships, boosting profitability by 15%.
• Developed and implemented a cross-selling and upselling framework, resulting in a 20%
increase in repeat business.
• Introduced advanced CRM tools and data-driven sales analytics, improving lead conversion rates
by 25%.
• Launched customer-centric loyalty programs, enhancing brand loyalty and increasing customer
lifetime value.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

General Manager

January 2018 - January 2023

BENEFITS Properties

Dubai, United Arab Emirates

January 2018 - January 2023

Key Responsibilities
• Oversaw operations generating AED 200M annually while reducing operational costs by 20%
through workflow optimization.
• Partnered with the board to design governance policies, aligning corporate strategies and
achieving a 25% improvement in project efficiency.
• Spearheaded organizational restructuring, boosting team productivity by 15% and streamlining
resource allocation.
• Developed comprehensive marketing strategies, resulting in a 30% increase in customer
acquisition in competitive markets.
• Boosted total property sales by 30% through innovative sales strategies and a strong focus on
customer engagement.
• Managed a portfolio generating AED 200M+ in annual revenue, achieving a 20% reduction in
operational costs through workflow optimization.
• Spearheaded a luxury property sales campaign, resulting in a 40% increase in high-value
property transactions.
• Introduced automated lead management systems, leading to a 40% improvement in lead
generation efficiency.
• Built long-term partnerships with high-profile clients, securing large-scale property deals and
improving client retention by 15%.
• Designed and executed tailored sales training programs, enhancing the consultative selling skills
of the team and increasing sales productivity by 20%.
Company industry:
Real Estate
Job role:
Management

Senior Quality Assurance Specialist & (A) Department Section Head

January 2014 - August 2022

SIPCHEM

Jubail, Saudi Arabia

January 2014 - August 2022

Key Responsibilities
• Leadership & Team Management:
o Managed a cross-functional team of QA/QC specialists and technicians, ensuring high
performance and adherence to quality standards.
o Acted as the Department Section Head, making strategic decisions on resource
allocation, workload distribution, and project timelines.
o Collaborated with senior management and other departments (production, R&D) to
ensure alignment with organizational goals.
• Quality Assurance & Compliance:
o Ensured 100% compliance with international standards, including ISO 17025, ISO 9001,
and other industry-specific regulations.
o Developed, reviewed, and approved Standard Operating Procedures (SOPs) for
laboratory operations and product quality control.
o Conducted internal audits and implemented corrective actions to address non-
conformities and improve overall quality.
• Process Improvement:
o Spearheaded the implementation of LabWare LIMS, streamlining lab workflows and
improving data accuracy by 30%.
o Utilized Six Sigma methodologies to reduce process variability and enhance product
consistency.
o Led root cause analysis and corrective/preventive action (CAPA) initiatives to address
product defects and operational issues.
• Training & Development:
o Designed and conducted competency-based training programs for staff, increasing
proficiency levels by 30%.
o Mentored junior staff and provided technical guidance on complex quality control
issues.
• Safety & Risk Management:
o Oversaw safety compliance within the QA/QC department, ensuring adherence to
occupational health and safety standards.
o Participated in the Emergency Response Team, contributing to strategic safety planning
and incident management.
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Quality Control

Quality Assurance Supervisor

January 2012 - January 2014

Sahara And Ma’aden Petrochemical

Jubail, Saudi Arabia

January 2012 - January 2014

Supervision & Monitoring:
o Supervised a team of 10 QA/QC staff, ensuring timely completion of quality inspections
and tests.
o Monitored daily lab activities, ensuring accurate and reliable test results for
petrochemical products.
• Process Standardization:
o Standardized quality inspection protocols in line with ISO 9001 and industry best
practices, reducing inspection errors by 15%.
o Established guidelines for handling non-conforming products, ensuring effective
corrective actions were taken.
• Audits & Reporting:
o Led internal and external audits, ensuring compliance with customer and regulatory
requirements.
o Generated detailed QA reports and presented findings to senior management,
highlighting key areas for improvement.
• Collaboration:
o Worked closely with the production team to identify and resolve process-related quality
issues.
• Supported R&D:
in developing new products by ensuring that all quality parameters were met during trials.
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Management

lead technician

August 2008 - December 2012

Sahara Petrochemical

Jubail, Saudi Arabia

August 2008 - December 2012

Advanced Testing & Analysis:
o Conducted advanced tests on Polypropylene (HOMO, HECO) and other petrochemical
products using Gas Chromatography (GC), HPLC, and other analytical techniques.
o Ensured all tests were performed accurately and within specified turnaround times.
• Process Optimization:
o Assisted in the commissioning of the Polypropylene plant, ensuring operational
readiness and smooth startup.
o Collaborated with production teams to identify process improvements, enhancing
product quality by 20%.
• Mentoring & Training:
o Trained junior laboratory staff on testing procedures, equipment handling, and safety
protocols.
o Developed new testing methods to improve lab efficiency and accuracy.
• Customer Complaint Resolution:
o Investigated customer complaints by performing root cause analysis and implementing
corrective actions, reducing recurrence by 15%.
o Worked closely with the quality and production teams to ensure customer satisfaction
and product reliability.
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Quality Control

Senior Laboratory Technician

January 2002 - January 2008

SABIC

Jubail, Saudi Arabia

January 2002 - January 2008

Analyzed laboratory products
* Polystyrene (GPPS, HIPS)
* Polyethylene (LDPE, LLDPE, HDPE)
* UD Release prime - non prime product in SAP using (QA32)

•Collaborated in the commissioning of major projects, including the SABIC Polyethylene Plant startup, ensuring on-time delivery and full operational readiness.
•Managed laboratory operations for critical process testing at SABIC, maintaining 99% equipment uptime and high-quality results through robust maintenance schedules.
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Quality Control

Education

King Faisal University

January 2018

January 2018

Bachelor's degree, Business Administration

Saudi Arabia

GPA (point): 3.17 out of 5

GPA (point): 3.17 out of 5

View attachment

mastery academy

August 2017

August 2017

Diploma, Leadership Management

Malaysia

mastery academy

June 2017

June 2017

Diploma, Marketing

Malaysia

Umm Al Qura University

June 2004

June 2004

Higher diploma, Chemical Laboratory Technology

Saudi Arabia

GPA (point): 2.7 out of 4

GPA (point): 2.7 out of 4

View attachment

Skills

Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Executive Management
Expert
Executive Management
Expert
Business Development
Expert
Business Development
Expert
Strategic Planning
Expert
Strategic Planning
Expert
RCA
Expert
RCA
Expert
Budgeting
Expert
Budgeting
Expert
Training
Expert
Training
Expert
Human Resources
Expert
Human Resources
Expert
mentoring
Expert
mentoring
Expert
Administration
Expert
Administration
Expert
creativity
Expert
creativity
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Project Management
Expert
Project Management
Expert
Accounting
Intermediate
Accounting
Intermediate
Marketing Management
Expert
Marketing Management
Expert
Planning
Expert
Planning
Expert
Operation
Expert
Operation
Expert
Negotiation
Expert
Negotiation
Expert
Organizational Development
Expert
Organizational Development
Expert
Operational HR
Expert
Operational HR
Expert
Policy
Expert
Policy
Expert
Performance Appraisal
Expert
Performance Appraisal
Expert
Performance Management
Expert
Performance Management
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
INVESTMENTS
Expert
INVESTMENTS
Expert
EMPLOYEE ENGAGEMENT
Expert
EMPLOYEE ENGAGEMENT
Expert
CONSTRUCTION
Expert
CONSTRUCTION
Expert
BUSINESS OPERATIONS
Expert
BUSINESS OPERATIONS
Expert
CALIBRATION
Expert
CALIBRATION
Expert
EQUIPMENT MAINTENANCE
Expert
EQUIPMENT MAINTENANCE
Expert
CONSUMABLES
Expert
CONSUMABLES
Expert
PROACTIVE MAINTENANCE
Expert
PROACTIVE MAINTENANCE
Expert
Payroll
Intermediate
Payroll
Intermediate
SAP
Expert
SAP
Expert
HIRING
Expert
HIRING
Expert
LIMS
Expert
LIMS
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
public relation
Expert
public relation
Expert
Chemical Laboratory
Expert
Chemical Laboratory
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
Management
Expert
Management
Expert
PRESENTATION SKILLS
Expert
PRESENTATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
Effective Communication
Expert
Effective Communication
Expert
Online Marketing
Intermediate
Online Marketing
Intermediate
Leadership Competencies
Expert
Leadership Competencies
Expert
Customer Focus
Expert
Customer Focus
Expert
Teamwork
Expert
Teamwork
Expert
Problem Solving
Expert
Problem Solving
Expert
Employee Relations
Expert
Employee Relations
Expert
Recruitment
Expert
Recruitment
Expert
HR Management
Expert
HR Management
Expert
HR Strategy
Expert
HR Strategy
Expert
Customer Service
Expert
Customer Service
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Operations Management
Expert
Operations Management
Expert
Digital Marketing
Intermediate
Digital Marketing
Intermediate
Business Development
Expert
Business Development
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Science
Expert
Science
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
MS Project
Intermediate
MS Project
Intermediate
Engineering
Intermediate
Engineering
Intermediate
Financial Management
Expert
Financial Management
Expert
Team Management
Expert
Team Management
Expert
Sales Management
Expert
Sales Management
Expert
Risk
Expert
Risk
Expert
Execution
Expert
Execution
Expert
Strategic Business Planning
Expert
Strategic Business Planning
Expert
Performance Monitoring & KPI Management
Expert
Performance Monitoring & KPI Management
Expert
Advanced Root Cause Analysis & Corrective Actions
Expert
Advanced Root Cause Analysis & Corrective Actions
Expert
High-Value Deal Negotiation & Closure
Expert
High-Value Deal Negotiation & Closure
Expert
Organizational Restructuring & Change Management
Expert
Organizational Restructuring & Change Management
Expert
Multi-Industry Operations Management
Expert
Multi-Industry Operations Management
Expert
Revenue Growth & Profit Optimization
Expert
Revenue Growth & Profit Optimization
Expert
Conflict Resolution & Negotiation Skills
Expert
Conflict Resolution & Negotiation Skills
Expert
Brand Development & Competitive Positioning
Expert
Brand Development & Competitive Positioning
Expert
Leadership Development & Employee Engagement
Expert
Leadership Development & Employee Engagement
Expert
Strategic Sales Leadership
Expert
Strategic Sales Leadership
Expert
Crisis Management & Risk Mitigation
Expert
Crisis Management & Risk Mitigation
Expert
ERP
Expert
ERP
Expert
Microsoft Project
Expert
Microsoft Project
Expert
PMP
Expert
PMP
Expert
CRM
Expert
CRM
Expert
Internal Audit
Expert
Internal Audit
Expert
Preparation
Expert
Preparation
Expert
Financial Reporting
Expert
Financial Reporting
Expert
Production
Expert
Production
Expert
Finance
Intermediate
Finance
Intermediate
Auditing
Expert
Auditing
Expert
Real Estate
Expert
Real Estate
Expert
Business Analysis
Expert
Business Analysis
Expert
Leadership
Expert
Leadership
Expert
Quality
Expert
Quality
Expert
Management
Expert
Management
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert

Memberships

ERT committee member

Emergency Response Team,

June 2019

Training and Certifications

Certifications
LabWare LIMS Administration
Certified Planning Specialist
Certified Leadership Practitioner
Project Management Professional (PMP)
Training
Preventing Human Error in Technical Operations
Jubail
Advanced Auditing for Quality Management Systems
Jubail
Strategic Thinking & Execution
Jubail
Conflict Resolution & Negotiation Skills
Jubail
ISO 17025:2005 Laboratory
Masters Consultancy

Hobbies

  • Travling
  • Formula 1