Ahmad Bilal

System and Network Support Engineer at Intech Process Automation

• Pakistan - Lahore
• August 2013 to November 2015

 Laptop and Desktop Machine preparation as per INTECH standards.
 Operating System installation using USB, CD/DVD, WDS, Images.
 Application software installation and troubleshooting.
 Antivirus installation, troubleshoot activation issue, upgradation and monitoring.
 Operating system and software activation policy.
 Joining INTECH domain and troubleshooting domain issues.
 Hardware installation and troubleshooting.
 Printer usage and troubleshooting.
 Daily checklist of Camera monitoring system.
 Update Infrastructure, Network, Power diagrams.
 User Manual upgradation.
 Email login issues and troubleshooting.
 Outlook profile creation and troubleshooting \[For all versions\].
 Avaya telephony installation issues and troubleshooting like port mapping.
 Portal access issues.
 INTECH accounts configuration for new inductee.
 Create and manage Virtual Machines on user systems using VmWare Workstation.
 Manage IT assets Inventory as a role Inventory Controller.
 Recommending and performing IT hardware purchase of all kinds.
 Managing Windows/software activation license keys.
 Troubleshoot in network, systems and applications to identify and correct malfunctioning and other operational difficulties.
 Handle network printing issues, installation of network & shared printers etc.
 Ensure smooth running of the Applications on all PC’s.
 Work closely with clients and handle client complaints regarding LAN and WAN.
 Ensure network and internet availability to client machines.
 Resolve local network /system issues.