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Ahmad Bastati , call centre agent

Ahmad Bastati

call centre agent ·sharjah cooperative society

United Arab Emirates

High school or equivalent, School

Work experience

Total years of experience: 6 years, 8 months

call centre agent

November 2020 - Present

sharjah cooperative society

Sharjah, United Arab Emirates

November 2020 - Present

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Data Entry

February 2020 - March 2020

feedback market research

Sharjah, United Arab Emirates

February 2020 - March 2020

Company industry:
Marketing
Job role:
Marketing and PR

event usher

October 2019 - November 2019

sharjah int. book fair

United Arab Emirates

October 2019 - November 2019

Company industry:
Events Management
Job role:
Customer Service and Call Center

events assistant

February 2019 - April 2019

Evento LLC

Dubai, United Arab Emirates

February 2019 - April 2019

Company industry:
Events Management
Job role:
Customer Service and Call Center

call center

March 2018 - June 2018

Feedback marketing research

Sharjah, United Arab Emirates

March 2018 - June 2018

Company industry:
Market Research
Job role:
Customer Service and Call Center

call center

January 2018 - March 2018

Research & Consulting House

Sharjah, United Arab Emirates

January 2018 - March 2018

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Al Noor int

May 2017

May 2017

High school or equivalent, School

United Arab Emirates

GPA (percentage): 88.9%

GPA (percentage): 88.9%

Skills

Customer Care
Expert
Customer Care
Expert
Marketing
Expert
Marketing
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
NEGOTIATION
Beginner
NEGOTIATION
Beginner
PERSUASION
Beginner
PERSUASION
Beginner
customer service
Intermediate
customer service
Intermediate
driving
Expert
driving
Expert
data entry
Intermediate
data entry
Intermediate
customer care
Intermediate
customer care
Intermediate
office work
Expert
office work
Expert
marketing
Intermediate
marketing
Intermediate
typing
Expert
typing
Expert
digital marketing
Intermediate
digital marketing
Intermediate
CALL CENTER
Expert
CALL CENTER
Expert
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
COMMUNICATION SKILLS
Intermediate
COMMUNICATION SKILLS
Intermediate
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
training of trainers TOT
Mar 2020