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Ahmad Charafeddine, Store Manager

Ahmad Charafeddine

Store Manager·Huawei Technologies

Kuwait

Higher diploma, Associate Degree in Health Control and Food Safety

Work experience

Total years of experience: 5 years, 11 months

Store Manager

May 2026 - Present

Huawei Technologies

Al Farawaniyah, Kuwait

May 2026 - Present

Company industry:
Telecommunications
Job role:
Sales

Assistant Store Manager

February 2023 - February 2026

Ali Abdulwahab Al-Mutawa (JYSK)

Al Farawaniyah, Kuwait

February 2023 - February 2026

• Managed daily store operations, including supervision of 24 sales staff,
scheduling, and compliance with company standards

• Increased year-to-date (YTD) sales by 12% by training the team on cross-selling,
add-on sales, and upselling techniques

• Improved visual merchandising standards, contributing to higher customer
engagement and conversion rates

• Monitored KPIs and sales performance, implementing actions that improved
overall store productivity

• Led coaching sessions that improved team selling skills and customer service
quality

• Reduced customer complaints by improving service response and resolution
processes

• Supported inventory control processes, improving stock accuracy and reducing
discrepancies

• Collaborated on promotions and in-store strategies to increase footfall and
revenue
Company industry:
Home & Office Furniture
Job role:
Management

Projects Management and B2B Coordinator

December 2021 - December 2022

Banta Furniture Company

Al Farawaniyah, Kuwait

December 2021 - December 2022

• Managed B2B client accounts and built long-term business relationships

• Successfully handled multiple projects simultaneously, ensuring on-time delivery and client satisfaction

• Contributed to business growth by supporting expansion into new client segments

• Negotiated deals that improved company revenue and strengthened partnerships

• Coordinated with internal teams to deliver projects efficiently and meet client expectations

• Improved project tracking and follow-up processes, increasing operational efficiency

• Supported sales growth through strategic planning and execution
Company industry:
Home & Office Furniture
Job role:
Sales

Showroom Supervisor | Website & Operations Lead

December 2019 - June 2021

Stay Nordic Luxury Furniture (Bolia)

Al Kuwait, Kuwait

December 2019 - June 2021

• Managed showroom operations and led sales team to achieve consistent sales targets

• Increased showroom performance through staff training and improved selling techniques

• Built and managed e-commerce website using WordPress and WooCommerce

• Improved online customer experience through better product presentation and usability

• Supported growth in online sales through SEO and digital campaign coordination

• Improved inventory management and warehouse operations, reducing stock issues

• Streamlined order fulfillment and delivery processes for both online and in-store sales

• Integrated online and offline operations, improving overall business efficiency
Company industry:
Home & Office Furniture
Job role:
Sales

Education

General Directorate of Vocational and Technical Education

August 2018

August 2018

Higher diploma, Associate Degree in Health Control and Food Safety

Lebanon

GPA (point): 12.72 out of 20

GPA (point): 12.72 out of 20

Practical training on food inspection, quality control and best practices implementing ISO22000 and HACCP systems public Health studies

Al-Wataniyah School

June 2014

June 2014

High school or equivalent, High School, Science

Kuwait

GPA (percentage): 72.23%

GPA (percentage): 72.23%

Graduated in 2014 - Science

Skills

eCommerce management

Expert

Project and Process Management

Expert

Team Leadership and Staff Development

Expert

Sales and business development

Expert

Time Management

Expert

Sales & Business Development

Expert

Team Leadership & Staff Development

Expert

Store Operations Management

Expert

Project & Process Management

Intermediate

Customer Relationship Management (CRM)

Expert

Inventory & Warehouse Management

Intermediate

E-Commerce & Digital Operations

Intermediate

Conflict Resolution & Problem Solving

Expert

Visual Merchandising & Presentation Skills

Intermediate

Microsoft Office

Expert

STRATEGIC THINKING

Intermediate

eCommerce management

Expert

Project and Process Management

Expert

Team Leadership and Staff Development

Expert

Sales and business development

Expert

Time Management

Expert

Management

Expert

Project Management

Intermediate

Administration

Expert

KEY PERFORMANCE INDICATORS KPIS

Intermediate

BUSINESS DEVELOPMENT

Intermediate

LEADERSHIP

Intermediate

MERCHANDISING

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONS

Intermediate

PROCESS IMPROVEMENT

Intermediate

RETAIL EXPERIENCE

Intermediate

RETAIL OPERATIONS

Intermediate

SALES

Intermediate

Languages

English

Intermediate

Arabic

Expert

Training and Certifications

Certifications
Experience Certificate
May 2021
Training
check in formalities
Kuwait Airways - Loyac
Aug 2014
public relations and E-newspaper
alanbaa newspaper - Loyac
Jan 2015

Hobbies and interests

IT and Technology