Retail Operations Manager
Ali Abdulwahab Al Mutawa Commercial Co.
Total years of experience :21 years, 11 Months
Interact with the regional leadership team and responsible for the development of brand strategy.
Shapes the regional brand strategy, working with the regional brand team to incorporate feedback from the affiliates, apply regional judgement and align on choices with the global leadership team.
Controls and manages the level of in-store inventory, new products, visual merchandising and collateral materials.
Ensure their timely availability for marketing activities.
Building effective relationships with retail partners.
Contribute to sales plans for the brands, implement activities as per the agreed plan and carry out cost control measures to achieve set targets vs budgets
Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales and profit
Oversee the implementation of customer service standards in the units, and ensure customer satisfaction and efficient handling of complaints
Conduct regular store visits to review operational standards and monitor quality of customer service
Manage and control all aspects of stock management of the brands, ensure adherence to procedures and guide the team towards achieving targeted stock levels and minimizing stock loss
Organize and implement sales promotional and any marketing activities in conjunction with the Operations and ensure that the set up is in line with operational policies and successful
Action the plans for new shop openings in line with operational policies and procedures
Implement policies and procedures to ensure full compliance
Keep up to date with market trends pertaining to industry/trade/product category, customer preferences and competitor activities
Prepare sales analyses and reports on operational issues, market trends, competitors and customer to facilitate overall decision-making on brand management strategy - per brand
Represent the firm at sales shows and exhibitions
Ability to work in high-stress environments and to make complex decisions
Extensive knowledge of sales and marketing strategies.
Building Internet Firewall for protecting the company’s network from hackers using Linux as an operating system.
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Creation of a software for the PocketPc (XDA-o2-) at Microsoft Corporation using .Net Framework+XML as basic protocols for design and implementation(Senior Project).