Ahmad Dandan

• A skilled IT manager with a proven track record of leading teams to ensure efficient performance and alignment with organizational objectives.
• Experienced in overseeing IT service desk operations, implementing IT policies and procedures, and collaborating with cross-functional teams to identify areas for improvement and drive customer satisfaction while mitigating enterprise risks.
• Expertise in Enterprise Risk Management (ERM) and adept at assessing and mitigating risks associated with IT projects, infrastructure, hardware, and software implementation and upgrades.
• Proficient in identifying potential risks within the IT environment, establishing and maintaining comprehensive IT ticketing systems to track user requests, incidents, and resolutions, and monitoring service desk performance metrics to identify patterns and trends that may indicate potential risks to the organization.
• Proactive in developing and implementing staff training programs to enhance technical competencies, promote risk awareness and management, and improve team performance.
• Ensures compliance with industry standards and best practices for data security, privacy, and business continuity, minimizing enterprise risks.
• Adept at maintaining relationships with external partners and vendors, negotiating contracts, and managing risks associated with third-party dependencies.
• Dedicated to optimizing spending and tracking expenses by preparing and managing the annual IT budget, conducting regular evaluations of IT infrastructure, and planning technology refreshes and updates to reduce enterprise risks.
• Skilled in collaborating with stakeholders to ensure seamless IT services and solutions integration with business processes while managing enterprise risks.
• Experienced in directing teams responsible for IT security, monitoring SOC contracts, and acting as the focal point for communication and collaboration regarding IT-related services and support.

• Manage compliance for Client and Admin Password accountabilities.
• Adhere to all IT polices and process especially Acceptable Use Policy.
• Ensure all passwords are placed in sealed envelopes and deposited with the Exeed HO IT/CFO.
• Develop Yearly IT business sustainment plan and Budget and get them approved by CIO office and submit monthly progress report on timely bases to CIO office.
• Setup the Helpdesk function parameters to best help the business requirements as per ITSM.
• Manage the IT support team and capability enhancements of each member with proper bench building capabilities.
• Synchronize technical infrastructure rollout projects with ERP implementation plans and NH Initiatives.
• Recommend IT Infrastructure capacity planning using appropriate tools and recommend technical upgrades according to the standards set by the NH IT.
• Supervise third-party maintenance for network hardware, software, and telecommunications services according to the NH IT standards.
• Implement policies and procedures related to system security, e-mails, internet, remote access, physical security and user awareness as per NH IT recommendations.
• Co-develop and implement operational manual within the IT infrastructure.
• Review the helpdesk tickets escalated and ensure high priority tickets are resolved accordingly.

•Precast Data analysis and production report produce, daily and monthly.
•Maintain & develop Pre-cast production software and create custom reports.
•Delivered support and maintain financial applications, payroll, customize and resolve new queries and reports.
•Responsible for precast pallet factory support and troubleshooting.
•Maintain factory pallet master computer and backup
•Maintain and support robot SCADA computers
•Maintain and support shutter robot, MSR and Concrete Spreader.
•Responsible for batch plant software support.
•Responsible for creating all departments’ business process related to ERP implementation.
•Responsible for ERP implementation activities and coordination between stockholders.
•Monitoring the delivery process of ERP product, and coordinate to ensure completion the project within the constraints of scope, quality, time and cost to deliver specified requirements.
•Gathering & compiling IT related demands; prepare a detailed report on my recommendation for purchasing.
•Formulating and developing network infrastructure (Passive-Active) and securities provide helpdesk support and minimize the breakdown hours of the server disconnections and user desktops.
•Drafting proposals describing the process of automating new areas and enhancing automation of existing computerized areas and establishing corresponding organization.
•Involved in development, maintenance support and enhancing process of computer applications, and initiate proposition.
•Ensure strict adherence to data center facilities changes management processes and reliability programs as per set policies and procedures.
•Administering the process of development and implementation of a data center strategy accompanying with diverse cross-organizational team and business owners.
•Work in close coordination with key partners, external/internal for prompt delivery of IT Infrastructure Program.
•Corresponding with other project managers to identify cross-project dependencies and leverage best practices for a smooth workflow.