project manager
EVC
Total des années d'expérience :15 years, 5 Mois
Zakat, Tax and Customs Authority project manager do develop the E services
Taking care of our guests.
Making sure they have a great time with us.
Insuring all food is perfect.
Motivating the staff to give the guest excellent quality service.
Services provided to branches/Head Office in their daily operations transactions as follows
Customer Account Opening documents
Verify Customer Account Opening documents as per SAMA /Bank rules which received from Branches and authorized the
customer signature in Co-Sign System if documents are not completed return it to Branches for complete the documents and
resend it to Customer Account Admin for further verification of documents.
Prior checking of Corporate Customer Account Opening Documents:
Verify and check all documents of corporate customers. i.e. Companies, Charity Account, etc. if all documents are OK send it
back to corporate for opening of customer accounts if documents are not completed return it back to corporate with objection
memo.
Prepares routine and adhoc MIS reports as per time frames and instructions received from higher managements. .
Problem Solving
Resolves operational day-to-day problems referred from subordinates or other business units
To ensure the efficient and high-quality service to internal and external customers.
Direct Report
Prepare monthly staff productivity report, statistics report, MIS reports, error reports etc.
- Interview the call center new staff.
- coordinate with HR for new hiring process.
- Prepared the call center training materials (Services - marketing - Complaints).
- Prepared & updated the call center policy & procedures as SAMA policy.
- Train the call center new & current teem for the BAJ products, services & complaints as per SAMA rule.
- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Taking on other tasks or projects to support employees, other managers, and call center operations.
- Hiring, training and developing new employees .
- Ensuring company policies are followed .
- Resolving customer issues to their overall .satisfaction
coordinate ATM installation process .
supervising ATM help desk & call center .
preparing monthly statistical reports .
answering customer inquiries
data entry trainee in HR as summer job