front desk supervisor
park lane furnished suites
Total years of experience :16 years, 0 Months
Welcoming and guiding all potential clients or new guests by making lengthy tours throughout the whole facility.
Finalizing the check in-check out process for all incoming-outgoing guests by registering them and preparing the required documents.
Communicating and making sure that rules, policies and procedures are adhered to at all levels.
Supervising and keeping a close follow up for all the cleaners and maintenance team, bell boy and concierge and ensuring smooth and efficient work.
Handling all incoming calls to the main phone line and transferring them to related departments, while also answering questions regarding vacant suites, hotel services and registration process.
Consistently maintaining and enhancing a steady and healthy relationship with all of our guests.
Preventing all the unwanted or unauthorized people from entering the hotel to ensure the safety and the comfort of our guests around the clock.
Greeting, assisting and serving customers on the shop floor at any and all points in the shopping experience in order to ensure the provision of the highest standards of customer service and the achievement of maximum sales.
Ensuring that the shop floor and shelves are kept clean and tidy all times.
Dealing with customers in a friendly and courteous way on entry to the shop in order to ensure they feel welcome and to contribute to a positive overall shopping experience.
Replenishing, and re-merchandizing stocks on the shop floor on an ongoing basis in order to ensure maximum range and size availability at all times.
Ticketing, arranging and displaying merchandise, under the direction of the Merchandiser/Manager in order to promote sales.
Helping customers try on clothes, providing advice on fit, style, fashion and color if required, in order to support purchase decision.
Watching for and recognizing security risks and thefts, preventing or handling these situations as far as possible in order to minimize losses.
Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges and security practices in order to ensure store policies are adhered to at all times.
Knowledge and understanding of store operating procedures.
Deal with the check in and checkout process for all staff employees plus all the members including shareholders, registered for a monthly subscription, or daily guests. Also all the kids that are registered for swimming and martial arts classes.
Welcoming and guiding all potential clients or new members by making lengthy tours throughout the whole facility.
Supervising and keeping a close follow up for all the cleaners and maintenance team.
Handling all incoming calls to the main phone line and transferring them to related departments, and accepting bookings for the classes that require so, while also giving details about membership offers, opening hours and weekly aerobic classes’ schedules.
Receiving and controlling all shipments.
Ensuring that all merchandise is in good condition by matching the pricing list to the merchandise (checking damages or missing merchandise).
Following an organized method while opening all shipments.
Organizing efficiently the warehouse (by types and garments).
Conducting regular inventory count for existing stock, as requested by the Shop Manager.