Customer Success Officer
Logistaas
Total des années d'expérience :7 years, 5 Mois
• Build and maintain strong relationships with clients, ensuring satisfaction and retention in the transportation management system (TMS) services.
• Guide clients through onboarding and product training, ensuring seamless adoption of Logistaas' TMS solutions.
• Act as the main point of contact for clients, addressing inquiries, concerns, and providing prompt support.
• Collaborate with internal teams to resolve client issues and gather feedback for product enhancements.
• Monitor client performance metrics and proactively identify opportunities for service improvement.
• Developed OneNote knowledge base and SharePoint site for modern intranet replacement.
• Created company-wide training materials using Microsoft Word.
• Managed purchase order processing and supplier catalogs in Körber's eProcurement system (Ivalua).
• Improved catalog user experience and resolved implementation issues.
• Maintained KPI reports using MS Excel, and revised procurement guidelines.
• Collaborated with category management on sourcing activities and contract updates.
• Oversaw daily sales operations, providing guidance and support to a team of sales associates
• Monitored sales performance and provided regular feedback, coaching, and training to help team • members meet or exceed targets
• Assisted in the development and implementation of sales strategies and promotional campaigns to drive revenue growth
• Managed staff scheduling, ensuring adequate coverage during peak hours and optimal allocation of resources
• Fostered a positive and collaborative work environment, motivating team members to deliver exceptional customer service
• Addressed escalated customer concerns or inquiries, ensuring prompt resolution and maintaining customer satisfaction
• Conducted regular performance evaluations, setting goals and identifying areas for improvement
• Collaborated with store management to assess overall store performance, identify trends, and develop plans for continuous improvement
• Engaged with customers to identify needs and provide personalized recommendations for products and services
• Processed transactions accurately and efficiently, handling cash and credit card payments
• Maintained a clean, organized, and visually appealing store environment to enhance the customer experience
• Assisted in inventory management, including receiving shipments, stocking shelves, and conducting periodic inventory audits
• Actively participated in promotional campaigns and storewide sales events, driving customer engagement and sales
• Collaborated with team members to achieve daily and monthly sales targets
• Addressed customer concerns and inquiries, offering prompt and courteous support to ensure satisfaction
• Continuously developed product knowledge to stay informed about new releases, bestsellers, and special offers
At my time working in Readers Bookshop I was selected from 60 applicants to be employed at there Headquarters in Amman, thereafter I began training in Sales, Book-Keeping, Database utilization, as well as creative promotional projects. Such work has built a sense of direction in the general atmosphere of trade in my local area, thus helping me build direct communication skills in terms of a Standardized Hierarchical Form of management. This beneficial internship also did not limit me to one task such that I was involved from cleaning to promotional decision making. All in all, this empowered job experience taught me the motivational (practical) aspect to leadership as inspired by the Competent management of Madam Jumana Sharbin.
37/42 points obtained in the world renowned International Baccalaureate system of England and Switzerland , which converts too 91% as to the Jordanian Equivalency Tawjihi Conversion.
