Client Development Manager
Friendly Food Qatar
Total des années d'expérience :5 years, 9 Mois
• Supported in client meetings, sales negotiations, strategizing project scopes, costs, timelines & contracts
• Developed annual sales strategies, budget forecasts & territory management
• Gained responsibility for recruiting, coaching, training, motivating and leadership mentoring
• Promoted best practice in core sales activities including pipeline management, sales process, cross selling & upselling
• Oversaw team management of cold calling, prospecting, winning new clients, account management & client retention
Coordinate all related sales activities with 30 hotels and 6 Social Clubs such as St. Regis Doha & Diplomatic Club.
Maintain strong business relationships with the key accounts.
Ensure the timely and successful delivery of our products or services according to customer needs and objectives.
Forecast and track account’s sales and growth.
Track and monitor key competitor's activities and provide sales uplifts to grab market shares.
Follow up financial performance of the assigned accounts.
-Observed and ensured the Safety aspect of every flight
-Delivered an exceptional service to guests in premium zones
-Supervised and managed my team in premium zones to deliver the best service
-Obtained a knowledge in first aid and emergencies that could occur during flight
-Managed and Sold Duty Free Items on board
Four Points Sheraton Hotel - Banquet Server/Porter
December 08 - November 09 London, Ontario
Setup, served, and bartended weddings and meetings
Provided extra or special services for hotel guests
Organized and cleaned banquet and meeting rooms
Delta London Armouries - Banquet Server/Porter
March 08 - November 08 London, Ontario
Setup, served, and bartended weddings and meetings
Provided extra or special services for hotel guests
Organized and cleaned banquet and meeting rooms
Concierge Service / Guest Relationship Specialist Program Fanshawe College London, Ontario Sept. 2009 - April 2010 Tourism & Hospitality / Hotel Management Diploma
Fanshawe College London, Ontario Jan. 2007 - April 2009 General Arts & Science Diploma / General Studies
High School Diploma in Business Administration
American Universal College Tripoli, Lebanon Sept. 2004 - May 2005