Relationship manager - Account Manager
Bayt.com
مجموع سنوات الخبرة :6 years, 11 أشهر
• Acquire companies that have no significant revenue history by selling solutions and services.
• Initiate and develop a strong relationship with assigned verified leads and effectively manage business in assigned database through a solution-oriented selling approach.
• Increase product portfolio per customer and maintain the highest level of customers' loyalty.
• Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
• Diagnose customers' needs, give demonstrations to clients in order to handle objections, prepare proposals to sell services addressing these needs and convince customers to buy.
• Manage the training, usage and follow-up queries with clients through supervision of the assigned Product Specialist.
• Manage market research and prospecting to expand the client database through supervision of the assigned Telemarketing Executive.
• Track all sales, communications and opportunities in the CRM system.
•Increase the company's product portfolio per customer and to maintain the highest level of customers’ loyalty.
•Maintain and grow transactions and revenue volumes from assigned database of customers.
•Effectively manage the growth of assigned customers through transactional and solution-oriented selling approach.
• Effectively qualify through Recruitment Needs Analysis; using value-based selling
•Explain products or services and prices, and answer customers' inquiries.
•Coordinate with the product specialists to insure that customers are getting the best service and maximum benefit out of their purchases.
• To promote the sales of the company’s products and services that will most benefit the customers, and to establish creditability through communication in a manner that will optimize the company's market share and savings, improve the -company's efficiency, help achieve the company's mission and goals, and result in outstanding customer service.
• Set goals for the for the work group and/or develop organizational capability and model how we work together. Provide functional expertise and execute functional responsibilities. Build relationships and ensure transparent communication channels both internally and externally.
• Procurement of raw material from national and international market.
• Development of alternative local sources for imported raw materials which helps in cost saving.
• Suggests products that would meet the requirements at a minimal cost.
• Directly coordinates with End-Users and maintains good rapport.
• Planning and budgeting of purchase functions, involving cost estimation, contract negotiations.
• Inviting and allotting tenders.
• Ensures satisfaction of end users on the procured items.
• Source out suppliers and manage supplier evaluation
• Provide and maintain good relationship with the end-users and the suppliers.
• Extract RFPs & RFQs and make the necessary analysis & Suppliers recommendation.
• Manage current suppliers & arrange review meetings.
• Search for new suppliers to be added our portfolio.
• Ensure competent quality execution of all regular purchasing duties and administrative works.
• Coordinate with user departments and suppliers in the purchasing scope of work for projects assigned.
• Source, select and negotiate for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers.
• Purchase and issue order according to specifications.
• Monitor and coordinate deliveries of items between suppliers
• Issue Request for Quotation (RFQ) for tenders.
• Follow up and analysis of RFQs.