Contact Center Manager
Aria systems Inc.
Total des années d'expérience :18 years, 1 Mois
Manage the Client Services projects.
Ensure Providing excellent customer service through SLA and OLA management.
Handle the CS/ Call Center recruitment, interviewing hiring and staffing affairs.
Manage the Client Services activities ( staff schedules, workflow, employee issues,
enforce departmental policy and procedures)
Supervise performing registration process for new and existing clients
Assure that Call Center staff is provided with proper training, instruction, tools,
information and methods to perform their jobs.
Lead and motivate staff in handling change, building trust, and partnership.
Accomplishments:-
Opened business with contractors of the biggest construction projects in Qatar.
Duties and responsibilities:-
•Discover market potential and identify market sectors.
•Maintain product demand.
•Attract new vendors and manage the business portfolio.
•Prepare financial and technical offers.
•Negotiate and close deals.
Established the customer services department.
•Formulated work flow mechanisms involving transportation, warehousing and call center departments to centralize the customer services work.
•Developed the first quantitatively measured customer satisfaction rating mechanism.
Duties and responsibilities:-
•Managed a team responsible for resolving customer enquiries and coordinating with different departments to ensure the delivery of excellent after sales, maintenance and complaints resolution services.
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– FACULTY of Law
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