Ahmad Haj Yousef, MBA

· Lead strategic business development initiatives to drive revenue growth, client acquisition, and market expansion across corporate and institutional segments.

· Own the end-to-end sales cycle, including lead generation, client qualification, consultative selling, proposal development, negotiations, and deal closure.

· Manage and expand a portfolio of high-value key accounts, strengthening long-term relationships and increasing repeat business and cross-selling opportunities.

· Identify and pursue new market opportunities, service expansions, and strategic partnerships at local and international levels to enhance market positioning.

· Develop and deliver client presentations, commercial proposals, and tailored solutions aligned with client objectives and regulatory requirements.

· Collaborate closely with legal, operations, and marketing teams to ensure seamless service delivery, contract execution, and client satisfaction.

· Served as the primary point of contact for corporate and institutional clients, managing end-to-end account
relationships.

· Drove business development initiatives that increased annual account revenue by 25% through identifying new opportunities, upselling services, and expanding existing client portfolios.

· Conducted market research to identify target sectors, client needs, and competitive positioning, supporting a 20% increase in qualified leads year-over-year.

· Developed customized proposals, presentations, and service solutions aligned with client objectives.

· Negotiated contracts and service agreements to maximize revenue while maintaining long-term partnerships.

· Collaborated with internal legal, marketing, and operations teams to ensure effective service delivery.

· Built and maintained long-term relationships, reducing client attrition by approximately 15% through proactive engagement and account management.

· Represented the organization at industry events, conferences, and networking forums to generate leads.

· Supported regional business development and sales activities across AV and technology solutions.

· Prospected new business leads through cold calling, email outreach, trade shows, and partner engagement, contributing to a 30% increase in qualified sales leads

· Identified decision-makers and qualified opportunities within target accounts and markets.

· Prepared RFIs and RFPs, supporting negotiations and deal closures.
· Coordinated with sales, marketing, and technical teams to deliver tailored solutions to clients.

· Strengthened partner and client relationships through consistent follow-ups and value-driven engagement.

· Maintained accurate CRM records to track pipeline progress and client interactions.

· Contributed to increased product awareness and customer retention through solution-based selling.

• Drove customer engagement by effectively promoting loyalty program offers and initiatives.
• Resolved customer inquiries and complaints promptly, enhancing satisfaction and retention rates.
• Enhanced team performance by recruiting, selecting, and coaching top talent in customer service.
• Oversaw daily operations within the customer service department, ensuring efficiency and quality.
• Led successful marketing campaigns and promotional installations, providing training to participants and the customer service team to maximize impact.
• Leveraged insights from customer interactions to identify growth opportunities and inform strategic business development initiatives.