Business Development Manager
Jitendra Consulting Group
Total years of experience :15 years, 3 Months
• Approach corporates and visit business areas to introduce the services and
secure the clients.
• Generate new business by selling prospects and business contracts;
Conduct regular client visits for relationship building.
• Maintain relationships with new clients by providing support, information
and guidance.
• Create and expand the network of associates (IP Firms, Law Firms, Tax
Firms, and consultants in similar fields) locally and globally, especially in
GCC and Middle east countries.
• Identify & evaluate the business opportunities in the industry by
researching and analyzing sales options.
• Keep up to date with professional and technical knowledge, wherever
possible, by attending educational workshops; reviewing professional
publications; establishing personal networks; benchmarking state-of-theart practices; participating in professional societies.
• Attend conferences (local and international), exhibitions, seminars, and
webinars and participate in other informative events organized by various
free zones, associations (such as INTA and AIPPI) government, and other
government bodies like Dubai Chamber, ICC Dubai, etc. for and on
behalf of the company to generate leads.
• Conducting meetings with interested clients and delivering presentations.
Prepare proposals for interested clients.
• Develop new business opportunities to meet trends. Implement strategic
sales plans and marketing.
• Responsible for sales/marketing and advertising campaigns, and maintain
active participation including social media; Facebook, Twitter, LinkedIn,
and Instagram and generate leads from it.
• Share information, and engage with clients, customers, and business
professionals on social channels.
• Introduced a reporting system and discuss business development strategy
in advance for each month.
• Prepare daily, weekly and monthly reports and strategies to discuss with
the management.
• Serve as the main point of contact and a client trusted advisor with a focus on improving or strengthen their portfolios and market positioning.
• Attending to all clients’ account management matters.
• Working with head of marketing to develop unique campaign ideas to market the company’s services.
• Conducting market research to determine a target audience’s needs, wants and habits.
• Promoting, selling and cross-selling a wide variety of the company services to current and potential customers.
• Identifying new business opportunities among new potential leads and existing clients.
• Develop and maintain strategic long-term trusting relationships with a portfolio of major clients to ensure they do not turn to competition.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Promote the company legal services that clients may need in counterfeit cases, oppositions and new companies set up.
• Attending related industry events and trade shows.
• Reporting to Head of department and Executive Director.
• Develop expansion plans in the right locations and execute new market operating/strategic plans.
• Developing and maintaining existing and new business relationships.
• Ensure the look and feel of the brand is captured in each territory.
• Collaboratively shape the commercial strategy and execution elements aligning with all the internal departments such as supply chain, marketing, product & pricing, tech, finance & HR.
• Pursue leads of top HORECA projects in the MENA region and follow through to a successful sale.
• Working closely with the head of business development on strategic initiatives to achieve desired goals.
• Created the Franchise operating manual of the company’s retails.
• Reporting to Managing Director.
• Approaching potential leads and End-Users/Vertical markets via cold calls, e-mails, business directories and trade shows to meet decision makers and persuade them with the company’s products finding new sales
opportunities.
• Maintain the client’s retention and awareness of the company's products by working with marketing department on developing strategies to support sales.
• Respond to incoming Requests from End-Users for Information (RFI) and Requests for Proposals (RFP).
• Develop effective working relationships with clients through regular meetings to identify and obtain further sales and business development
opportunities.
• Attend related industry events and trade shows.
• Reporting to Business Development Manager Middle East & Africa
Region.
• Serving as the initial point of contact for partners and end users needing audio visual sales/technical support via phone, email, and web requests.
• Performs problem solving support through diagnostic techniques and/or
pertinent questions to determine an appropriate solution based on the
customer’s needs to include product recommendations.
• Creating quotations, negotiating terms and closing sales effectively by
working closely with other departments such as operation teams to insure
an accurate order with an exact delivery dates winning client’s
satisfaction.
• Handled complaints and settled customer disputes.
• Keep records of customer interactions, process customer accounts and file
documents via CRM system.
• Attended related industry events and trade shows.
• Reporting to Senior Sales Manager Middle East & Africa Region.
• Committed to customer’s awareness about latest offers and promotions of the loyalty program.
• Attended and handled complaints or questions of customers in a timely manner.
• Accomplished customer service human resource objectives by recruiting, selecting and coaching employees.
• Supervising day-to-day operations in the customer service department.
• Managed campaigns and promotions’ art work installation, training for concerned participants and customer service team.
• Managing the approved budget of the customer service department.
• Improved Customer Service quality by giving necessary trainings to the team, developing new policies, procedures and standards based on clients feedback and business success related requirements.
• Prepared daily, weekly, monthly and yearly reports.
• Reporting to Managing Director.