Ahmad Haji

Organizing and maintaining digital and physical filing systems to ensure documents are easily retrievable but secure

Updating company databases, such as client contact lists, employee records, or project tracking sheets.

Preparing regular reports on office expenses, budget tracking, or operational activities for senior management.

Bookkeeping Support: Processing invoices, tracking petty cash, and helping reconcile monthly expense reports.

HR Support: Assisting with the onboarding of new employees (setting up workstations, ID badges) and maintaining attendance records.

Policy Compliance: Ensuring office activities comply with company policies and health and safety regulations.

Installs, upgrades, and maintains the Organization Network Information and ensures data accessibility to authorized users only.

Ensures that the System is up and running with minimum down time and optimum performance.

Solves day to day Network and User problems
Manages the Organization Local Area Network and monitors its
Manage IT Asset used in the organization.
Creating policies, traffic shaping, user management, controlling users for internet access, bandwidth usage Reporting.
Manage LAN/WAN networks, Network Planning & Implementation.

Carry out all activities necessary for the proper operation of the hardware/ network and its associated software.

Liaison with external support engineers to ensure resolution of reported problems and receipt of version updates and new/additional network hardware.

Provide technical assistance to user departments with network systems and application packages.

Perform regular security monitoring to identify any possible intrusions.

Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled.

Provide maintenance, wiring and repairs of workstations, peripherals (printers, scanners, etc.) and communication equipment.

Create, change and delete user accounts per request; solve day to day computers, printers and user problems with minimum down time
Install programs/ software, formats & reinstalls software and rectifies problems with minimum disruption of service.

Perform new system installation, transferring the System and adding computers to the Domain.

Conduct Network cable termination and installation, replacement of parts in the system and reformatting the operating system.

Configure outlook and troubleshoot all its components inside outlook.

ensuring quality of service by developing a thorough and detailed knowledge of
technical specifications and other features of employers' systems and processes
and then documenting them
 cold-calling in order to create interest in products and services, generate new
business leads and arrange meetings
 identifying and developing new business through networking and courtesy and
follow-up calls
 preparing and delivering customer presentations and demonstrations of the
software, articulately and confidently
 marketing and promoting a portfolio of products by writing and designing sales
literature and attending industry events
 providing technical advice to customers on all aspects of the installation and use
of computer systems and networks, both before and after the sale
 advising on software features and how they can be applied to assist in a variety
of contexts such as accounting, manufacturing or other specialist areas
 meeting sales targets set by managers and contributing to team targets
 networking with existing customers in order to maintain links and promote
additional products and upgrades
 handling hardware or software problems and faults and referring on to specialist

 Installs and configures the Organization Domain servers as per the policies. Windows
Servers 2003 - 2008 - 2012
 Installs, upgrades, and maintains the Organization Network Information and ensures
data accessibility to authorized users only.
 Ensures that the System is up and running with minimum down time and optimum
performance. Solves day to day Network and User problems
 Manages the Organization Local Area Network and monitors its performance.
 Manage the purchase process for all IT equipment including: gathering of quotes,
negotiating with vendors, and support contracts, etc.
 Manage backups of Business Application & Servers.
 Active Directory - Maintaining the Domain Controller & Create Domain Users
 Manage IT Asset used in the organization.
 Creating policies, traffic shaping, user management, controlling users for internet
access, bandwidth usage Reporting.
 Manage LAN/WAN networks, Network Planning & Implementation.
 Administrating of Exchange server 2010.
 Administrating of Retail & Inventory Software (Microsoft Retail Management Systems,
Microsystem, and ERP).
 Administrating of HR & payroll Software (MenaMe-Menapay-MenaTrack).
 Administrating of Exchange server 2010

Receiving calls and IT service request from the end users and Assigned it to related
sections within IT department
 Preparing monthly report for the remote locations containing No. of IT service requests, e-mails and direct calls and analyzing location support needed and areas to be focuses
on for better support as per group policy
 Installed, Updating, and Backing up the Data Servers within the location assigned by IT
Management.
 Following Quality Policy in our Department as we awarded ISO 9001-2008 certification
in IT Service for the group Manage IT helpdesk System. Maintains, monitors and
documents of the Network User lists.
 Maintains and monitors the Microsoft Exchange server, and implements the email
policies.
 Handles System maintenance and up gradation carefully and cautiously.
 Manages the Internet Server and connectivity.
 Monitors the Antivirus System ensuring continuous updates of the Virus Definition
Files.