Assistant Manager Admin
Wall Street Exchange Center
Total years of experience :15 years, 2 Months
•Planning Departments Function, directing and managing staff through subordinate supervisors.
•Resolve HR/administrative problems and coordinating preparation of recruitment, on boarding process, analyzing data, and identifying solutions.
•Revises systems and procedures by analyzing operating practices, record keeping, forms control, office layout, and implementing changes.
•Performs other responsibilities and tasks as directed by CEO in order to meet organization objectives.
•To provides office services by implementing administrative systems, procedures, policies, and monitoring office budgeting (Purchases & Marketing)
•To provides assistant to ensure smooths operations of the organization by coordinating administrative support across all regional offices, including building managements & maintenance and developments of administrative policies.
•Ensures administration departments compliance in lane with audit requirements and with company policies by implementing procedures for better control. And shall carry out duties in accordance with the stipulated business policies and procedures.
•Manage & monitoring the annual budget for the departments (Purchase) and reporting sections in conjunctions with general directorate and secures subsequent approval, tracks expenditure and ensures adherence to the budget.
•Executes the approved plan judiciously to generate predetermined amount of saving annually on all departments’ costs.
•Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
•Ensure adherence to local authority labor, Govt’s, and Economic Departments’ laws and other statutory provisions as applicable.
•Responsible for overseeing facilities planning and custodial operations as well as coordinating a company’s supportive services, such as mail distribution, record keeping, or other office support services.
•Perform daily settlement and approval of payments for financial instruments, including but not limited to foreign exchange contracts
•Handling overall work performance of the company; managing office environment; gathering, storing, adapting and distributing information for and within the company.
•Providing specialized support to managers and other departments.
•Understand the internal control environment, implement global policies where appropriate and ensure
•Compliance with policies and procedures. Provide direction to team using established policies-procedures to deliver operational excellence
•Assist in identifying and offering ideas for changes to enhance operational efficiency and team effectiveness
•Meeting with management subordinates to plan for long-term company goals & Strategies.
•Ensuring utilization of human resources & procurement process.
•Providing training for staff; and rendering service to other company functions, among others.
In charge for Deira - Dubai Region.
•Reporting to Area Manager for all 8 Mashreq Bank Branches in Deira Dubai activity in Mortgages referral
•Coaching Branch Manager’s, customer service officer, and front desk officer on home Finance product
•Attending morning huddles in Branches and reporting activity to regional manager in daily basis
•Reporting Branch’s activity in weekly basis to regional manager
•Building new distribution channels and relation with developer and real estate agent to generate business
•Sourcing Mortgage Finance customers for the bank with a view to leverage the relationship and increase the banks customer base for mortgage finance
•Representing the bank and Attending meeting with Developer to sign MOU
•identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
•designing and developing training and development programs based on both the organization’s and the individual's needs
•considering the costs of planned program's and keeping within budgets as assessing the return on investment of any training or development programmed is becoming increasingly important
•Conducting Appraisal
Studying and following up with market variation towards properties and banking products.
•Sourcing Mortgage Finance customers for the bank with a view to leverage the relationship and increase the banks customer base for mortgage finance
•Preparing accurate credit proposals for mortgage products to ensure credit operations result in maximum business and profitability
•Follow up with legal department to issue clients legal contract. checking the legal contract and do changes if any before issuing to client for signature
•Ensure that the Contracting and Islamic Sharia compliant documentations are prepared in accordance with the credit approval
•Follow up with CU and Ensure that the securities are perfected before release and feeding of facilities.
•Development of MIS reports on competition analysis and market trend study providing valuable Insight to the product development team.
•identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
•designing and developing training and development programs based on both the organization’s and the individual's needs
•considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development programmed is becoming increasingly important
•producing training materials for in-house course
•monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
•ensuring that statutory training requirements are met
•evaluating training and development programs
•keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
•Provided constructive and constant feedback on current credit policies and service trends which may reduce time cycle or costs with a view to optimize customer satisfaction and development.
Managing all Operation, Administration, and Customer Service activities
•Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
•Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions
•Play a significant role in long-term planning, including an initiative geared toward operational excellence
•Oversee overall financial management, planning, systems and controls
•Management of agency budget in coordination with the Executive Director
•Development of individual program budget
•Invoicing to funding sources, including calculation of completed units of service
•Payroll management
•lauding tabulation of accrued employee benefits
•Disbursement of checks for agency expenses
•organization of fiscal documents
•Regular meetings with Executive Director around fiscal planning
•Supervise and coach office manager on a weekly basis
•Responsibility for the overall work performance of client service staff
•Management of the general office environment
•Gathering, adapting, storing and distributing information within the company
•Providing specialised support to other departments and managers
•Providing training and development for staff
•Meeting with senior managers to review company performance
•Organizing office maintenance and repair work
•Providing help and advice to customers, using the organization’s products or services
•Communicating courteously with customers by telephone, email and face-to-face
•Investigating and solving customers' problems
•Handling customer complaints or any issues
•Keeping accurate records of discussions or correspondence with customers
•Producing written information for customers
•Writing reports analyzing the customer service that your organization provides
•Developing feedback or complaints procedures for customers to use
•Developing customer service policies and standards for the organization
•Meeting with other managers to discuss possible improvements to customer service provided
•Presenting various banking options related to housing loan and creating several options for all customers applying for loan in order to help facilitate requirements
•Establishing links with banks for processing client’s finance application and monitoring cases
•Maintaining close communication with real estate companies, following up with the company approved agents, checking with approved introducers and making sure that the performance of all staff meets required standard
Sourcing Mortgage Finance customers for the bank with a view to leverage the relationship and increase the banks customer base for mortgage finance
•Preparing accurate credit proposals for mortgage products to ensure credit operations result in maximum business and profitability
•Ensure that the Contracting documentations are prepared in accordance with the credit approval
•Follow up with CU and Ensure that the securities are perfected before release and feeding of facilities.
•Handling mortgaged exhibition, road show in UAE
Direct contact with the customer all over U.A.E regarding Personal Loans.
•Sourcing business from individual through personal loan product
•Knowledge and understanding the bank rolls and regulation towards loan facility
•Reaching monthly target and keeping good sales record
•Meeting customer in door & out door offering Personal Loan products vs. credit card.
•Following up with the customers Loan from the time of approval till the date of Disburse
•Direct and Indirect contacts with other competitor banks.
•Keep relation with other bank (competitors) for product knowledge
courses: Customer Service Skills ADIB 2012 •Focus on AML (Anti-Money Laundering) for the UAE ADIB Dec 2013