founder of loss adjusting firm
Ahmad Hammoudeh Loss Adjusting Corporation
مجموع سنوات الخبرة :28 years, 4 أشهر
Owner of Ahmad Hammoudeh Loss adjustment Corporation
inspect, survey the losses belongs to general insurance claims All Classes
motor, marine, fire, property, engineering, liabilities..etc
• Design and implement various policies and procedures for claims
• Design and implement the claims process flowchart
• Design and implement the system process, screens and authority
• Provision of an efficient and effective insurance claims services. This includes ensuring that all claims related matters are dealt within the timescales imposed by statute and all monies due to the organization arising from material loss are maximized and recovered without undue delay
• Provision of specialist advice and support for all insurance related matter, including the organization’s risk management process.
• Responsibility for the administration of all insurance claims and associated queries. This involves considerable contact with insurers, loss adjusters, solicitors, brokers, claimants or their representatives, relevant Departments. This often involves dealing with distressed or aggrieved claimants face to face and over the telephone, in addition to generating own correspondence on contentious issues and providing reports and advice to senior management where necessary.
• Maintaining the computerized claims/loss recording system and developing information with particular regard to allowing proper risk analysis to be undertaken
• Provision of professional advice to members, senior management and departments of the organization on all aspects of insurance practice and law, including preparation of reports and advice notes as required.
• Effecting training/briefing sessions for staff at all levels.
• Reviewing claims procedures with Insurers and Brokers.
• Effecting recoveries against third parties.
• lead, develop and motivate a diverse work group.
• Authorized claims settlement
• Follow-up the Recovery claims
• Set the provider network (agency, garages and spare parts shops)
• Follow-up the outstanding
• Report claims to re-insurance Dept. when it requires
• Appoint loss adjuster
* Establishing the Recovery Department for all classes (Motor, Marine, Property, Engineering, Marine Hull, FG, liability, Money and etc.).
* Prepare the policy and procedure of the department.
* Prepare the authority matrix of the department.
* Approve settlement of recovery upon authority matrix.
* Train the staff about the new featured in the system for the recovery.
* Coordinator with the lawyer for recovery cases.
* Follow up SIMA programs.
* Special focus on Motor and marine recovery cases
• Managing KSA Non-Life Claims (Property, Engineering, Marine, Marine Hull, FG, Motor, liability, Money and etc.).
• Approving settlement of the claims as per the authority limit.
• Approving recovery claims
• Maintain the customer Satisfaction
• Follows up the recovery claims with individual TP, insurance companies and Insured
• Improve the department and setup a new procedure for anew adapted process in handling claims.
• Preparing the quarterly reports / Monthly to the CEO
• Preparing the Budget and the strategy plan of the year yearly
• Approving the review of the outstanding (quarterly basis).
• Improve the process of the claims and improve the KPI limit
• Coordination with our General Underwriting to develop the underwriting features of the polices
• Follow-up the court cases and lawyers
• Appointing Loss adjuster (local and international)
• Daily operations
• Recruiting staff
• Follow-up the Total loss cases
• Follow-up the XL cases with reinsurance and treaty
• Follow-up the fleet accounts
• Overseeing and managing all aspects of the business including sales, customer service, accounts
management, claims, accounting and finance, collection, human resources and other administration
• Representing the company and reflecting its values and ethics within the community
• Assessing local market trends and identifying current and prospective market opportunities
• Contributing to the development of business strategies and preparing proper action plans to ensure implementation
• Identifying, evaluating and managing strategic risks and opportunities
• Developing forecasts, financial objectives and business plans
• Preparing branch budget and submitting to direct manager at head office
• Responsible in specific for achieving the branch target for direct business
• Ensuring compliance with company policies and procedures
• Maintaining fruitful relationships with customers to ensure satisfaction and gain useful feedback and establishing good relationships to acquire new ones
• Monitoring and controlling expenses of administrating branch office and ensuring profitable results within budget
• Locating areas of improvement and proposing corrective actions that meet challenges and leverage growth opportunities
• Supporting sales and customer services teams in their mission and attend meetings with customers / potential customers
• Getting out the best of branch’s personnel by providing training, coaching, development and motivation
• Evaluating employee’s performance and providing feedback and coaching as needed
• Submitting periodical reports to the management related to the branch operations, sales and customer services status
HR
• Overall Responsibility for All Claims Functions across all General Claims (e.g., property all risk, Fire, Marine, Motor, Engineering, CAR, EAR, aviation, miscellaneous, Etc.)
• Formulate process, procedure, manuals, guidelines and strategy for the claims department.
• Ensure and maintain industry best practices (such as treating customers fairly, etc.)
• Department’s communications such as circulars, memos, technical bulletins, …etc.
• Mentoring, Training and empowering staff.
• Tracking competitors’ activities and market trends.
• Handling the re-insurance claims and prepare their report
• Secondary duties include assist in the setup of the Company as well as underwriting, Claims, reinsurance, quality improvement process for the company.
• Follow-up the fleet accounts.
• Full responsibility with respect to Motor claims department
• Ensure client satisfaction in accordance with the company’s established policies, procedure, guidelines
• Approve settlement of claims
• Set the SLA with garages
• Direct handling of Recovery, grievances, disputes in coordination with legal & other departments (e.g., underwriting, reinsurance)
• Designed & developed IT, filing, reporting system (e.g., claim advice, claim jacket, survey report) for the claims department.
• Direct contact with our legal representative
• Direct contact with our Head office in Lebanon
• Managing claims staff
• Recruit staff for motor claims
• Monthly reports generating and reviewing of (outstanding, Settled and recovery)
• Tallying with our account
• Managing the claims departing surveyors and review their report.
• Responsible for Motor & Non-Motor Claims Such as Fire and theft policy, Marine, Public Liability, W.C., EAR, CAR, Machinery Break Down, cash in safe or in transit
• Registering the claim and give a serial Number.
• Surveying and inspecting the damages.
• Follow-up all the correspondences with local insurance companies & international reinsurance companies
• Distributing the facultative and treaty as per the agreement.
• Participating in the inspection and follow-up of losses with the independent surveyor local or outside the country.
• Follow-up the loss with police stations and centre.
• Follow-up the recoveries cases and collect the recovery amount.
• Coordinate with our underwriting department for development of policies
Job Profile:
Underwriting: ➢ Quotation preparation for direct and fleet policies
➢ Data entry & Preparation of Policy documentation
Claims: ➢ Client servicing
➢ Data entry & registration of claims
➢ Organizing claim files
➢ Inspection and surveying damages
➢ Negotiation with clients, garages, spare parts dealers
➢ Recovery follow up with Third parties, insurance companies
➢ Review of monthly performances
➢ Reconciliation with accounts, reinsurance departments etc.
Other tasks: ➢ Formulated motor systems for the company in co-ordination with IT vendors.
* Insurance Liability * Claims Workshop * Motor Insurance * Transportation * Fire and loss of profits * Introduction to Ins. & Ins. Documentation * Miscellaneous Accident Insurance * Medical Insurance
Community College Diploma in Computer (Programming and system analysis) - Arab College, Amman, Jordan, 1994