Ahmad Hassan

• Administer and manage Microsoft Azure cloud infrastructure, ensuring high availability,
security, and performance.
• Manage and govern multiple Azure subscriptions, resource groups, and access
controls.
• Design, deploy, and maintain scalable Azure-based solutions aligned with business
requirements.
• Provision and configure Virtual Machines (VMs), including performance tuning and
lifecycle management.
• Implement and manage Azure Backup and disaster recovery solutions to ensure
business continuity.
• Configure and maintain Azure Storage accounts (Blob, File, Disk) with proper security
and access policies.
• Create and manage Network Security Groups (NSGs) and implement secure cloud
networking configurations.
• Troubleshoot and resolve Azure service-related incidents, ensuring minimal downtime.
• Design and implement private and public cloud environments.
• Monitor and optimize workload distribution and system performance across cloud
resources.
• Maintain and support on-premises IT infrastructure, including:
◦ Servers and endpoints (laptops/desktops)
◦ Routers, switches, firewalls
◦ Printers and IP telephony systems
◦ LAN, WAN, intranet, and internet connectivity
• Apply security patches, updates, and system hardening procedures.
• Support and deliver VSAT and Managed Services projects utilizing various Cisco
technologies.

Project GDC Middle East
• Designed, configured, and managed VMware vSphere infrastructure, including
vCenter Server Appliance (VCSA) deployment and administration.
• Administered and maintained Microsoft Active Directory (On-Prem & Hybrid AD),
including Group Policy management, user provisioning, and security configurations.
• Managed core infrastructure services including DNS, File Server, and WSUS.
• Deployed and administered Microsoft Exchange Server 2016 (Hybrid configuration),
ensuring seamless integration with cloud services.
• Performed system upgrades, installations, and configuration of enterprise applications
and hardware infrastructure.
• Created and managed user accounts, access controls, and system permissions in
accordance with security best practices.
• Conducted system performance monitoring, optimization, and capacity planning to
ensure high availability and operational efficiency.
• Managed daily operational tasks including:
• Server backups and image-level backups
• Disaster recovery processes using Veeam Backup & Replication
• Ensured compliance with IT policies, security standards, and business continuity
requirements

• Installing, and configuring virtualization vSphere and vCenter server appliance.
• Configure Active Directory, DNS, File Server, and WSUS.
• Configure network controller device Aruba and AP Aruba.
• Managing Daily tasks; backups, daily Servers Images. (Veeam Server).
• Troubleshooting and maintaining daily Network Users Problems (Domain Logon, MS
Outlook, and connectivity).
Trouble Shooting and maintaining Operation Applications:
• Opera PMS (Front Office and Reservation Application) Server.
• Material Control, SUN, and Micros POS (Back Office and Accounting Application)

• Installing and configuring Windows 2012 Infrastructure that is based on HP Servers.
• Configure network devices such as routers, switches, IPCam, and AP, Administer LAN
activities such as creating user IDs.
• Managing Daily tasks; backups, daily Servers Images. (Acronis SW).
• Troubleshooting and maintaining daily Network Users Problems (Domain Logon, MS
Outlook, and connectivity).
Trouble Shooting and maintaining Operation Applications:
• QuickBooks accounting application.
• Solved by remotely Apex application at 10 branches for cashier.
• Configure and backup Production System work under IIS

• Managed and administered Windows Server environments (2003/2008) across
enterprise infrastructure.
• Deployed, configured, and maintained Dell & HP servers.
• Configured and supported network devices including routers, switches, IP cameras, and
access points.
• Managed LAN operations including user account creation, access control, and
permissions.
• Provided ongoing system monitoring, troubleshooting, and performance optimization.

Grand Bay Makadi Resort,
• Managing Daily tasks; backups, daily Servers Images. (Acronis SW).
• Troubleshooting and maintaining daily Network Users Problems (Domain Logon, MS
Outlook, and connectivity).
Trouble Shooting and maintaining Operation Applications:
• Comsys (Front Office and Reservation Application) Running under SQL Server.
• Comsys (Back Office and Accounting Application) Running under SQL Server with
ODBC Connectivity for Users.
• Working in (Point of Sale) in all hotel outlets and solving all POS & printers and any
problem related to POS server.
• This is in addition to networks setup and installation LAN & Wan also implementation
connecting database hotel with head office VPN connection.

• Supervised daily and weekly IT operations, reporting directly to the IT Manager.
• Designed and implemented preventive maintenance plans for hardware and software.
• Monitored system performance, backups, server health, and logs to ensure business
continuity.
• Coordinated with vendors and suppliers to resolve hardware and software issues.
• Acted as IT Manager during absences, ensuring smooth departmental operations.

• Installed, upgraded, and supported operating systems and applications for end users.
• Deployed and configured network infrastructure including switches, routers, and cabling
(UTP).
• Administered Active Directory and Domain Controller environments.
• Managed user accounts, email setup, and access permissions.
• Delivered technical support and troubleshooting for hardware and software issues.

• Provided help desk support and technical assistance to end users.
• Diagnosed and resolved hardware and software issues efficiently.
• Assisted in maintaining IT systems and ensuring operational reliability.
• Supported installation and basic configuration of IT equipment.