أحمد ابوالهيجاء, computer network engineer

أحمد ابوالهيجاء

computer network engineer

Cisco

البلد
الأردن - عمان
التعليم
بكالوريوس, Electrical Engineering
الخبرات
3 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 1 أشهر

computer network engineer في Cisco
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ مايو 2023

Provided expert-level technical support for Cisco's cloud collaboration solutions, including Unified Communications Manager (UCM), Webex, and Unified Contact Center Express (UCCX).

Diagnosed and resolved complex technical issues escalated from Tier One support engineers, ensuring timely resolution and customer satisfaction.

Collaborated with cross-functional teams to troubleshoot and address system-wide issues impacting cloud collaboration environments.

Proactively identified opportunities for system optimization and implemented best practices to enhance performance and reliability.

Acted as a trusted advisor to clients and partners, offering insights, recommendations, and guidance to maximize the value of their Cisco collaboration investments.

Contributed to knowledge sharing initiatives and mentored junior engineers to improve overall team effectiveness.

Computer Hardware Engineer في GOB
  • الأردن - عمان
  • يونيو 2021 إلى مايو 2024

I was self employed while being in the university sourcing computer hardware parts building them and advertising them for sale.

الخلفية التعليمية

بكالوريوس, Electrical Engineering
  • في The University Of Jordan
  • يونيو 2023

PROJECTS Graduation Project : Motor Drive Using Soft Starter Techniques Design Of Digital Filters To Filter A Signal Out Of Noisy Environment Design Of Protection System Using ETAP Design Lighting For A Health Center Using DIALUX Design SLD For Fire Alarm System In A Health Center Using AUTOCAD

Specialties & Skills

AutoCAD
Network
operation
power distribution
protection
site supervision
power systems
maintenance engineering
Network engineer
Technical support engineer
Desktop Support Engineer
Server administration
Helpdesk
Administration
Customer Service
Desktop Support
Installation
Computer Hardware Troubleshooting
IT Technical Support
Science
Technical Support
Microsoft Office
System Administration
Windows Network Administration
Operating Systems
Active Directory
Windows Server
Microsoft Servers
Firewalls
Outlook
PC Networking

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.



اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

العضويات

powr
  • design executive
  • January 2022

التدريب و الشهادات

CAPM (In progress) not certified yet (الشهادة)
CCNP (in progress) not certified yet (الشهادة)
CCNA (certified) (الشهادة)
تاريخ الدورة:
December 2023
construction and waste water (تدريب)
معهد التدريب:
Engicon
تاريخ الدورة:
July 2022
المدة:
240 ساعة

الهوايات

  • Film Making