computer network engineer
Cisco
مجموع سنوات الخبرة :3 years, 1 أشهر
Provided expert-level technical support for Cisco's cloud collaboration solutions, including Unified Communications Manager (UCM), Webex, and Unified Contact Center Express (UCCX).
Diagnosed and resolved complex technical issues escalated from Tier One support engineers, ensuring timely resolution and customer satisfaction.
Collaborated with cross-functional teams to troubleshoot and address system-wide issues impacting cloud collaboration environments.
Proactively identified opportunities for system optimization and implemented best practices to enhance performance and reliability.
Acted as a trusted advisor to clients and partners, offering insights, recommendations, and guidance to maximize the value of their Cisco collaboration investments.
Contributed to knowledge sharing initiatives and mentored junior engineers to improve overall team effectiveness.
I was self employed while being in the university sourcing computer hardware parts building them and advertising them for sale.
PROJECTS Graduation Project : Motor Drive Using Soft Starter Techniques Design Of Digital Filters To Filter A Signal Out Of Noisy Environment Design Of Protection System Using ETAP Design Lighting For A Health Center Using DIALUX Design SLD For Fire Alarm System In A Health Center Using AUTOCAD
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