Ahmad Ersheid

• Develop and implement sales strategies and plans to achieve sales targets for ELV & ICT systems.
• Analyze market trends, competitor activities, and customer needs to identify new business opportunities.
• Create long-term strategies for business expansion and revenue growth.
• Build and maintain strong relationships with key decision-makers and clients.
• Serve as the primary point of contact for existing and potential customers, ensuring their needs are met.
• Provide excellent customer service, including after-sales support and addressing client queries.
• Identify new business opportunities and generate leads through networking, marketing activities, and industry events.
• Present and promote ELV & ICT system solutions to potential clients, offering customized solutions to meet their needs.
• Negotiate contracts and close sales deals, ensuring mutually beneficial terms.
• Possess deep technical knowledge of ELV systems (e.g., security, automation, surveillance, fire alarm, access control) and ICT solutions (e.g., networking, structured cabling).
• Collaborate with technical teams to ensure solutions meet customer specifications and requirements.
• Track sales performance, prepare regular reports on sales activities, pipeline status, and market trends.
• Monitor the implementation of sales strategies and provide feedback for continuous improvement.
• Prepare accurate sales forecasts and budgets.
• Collaborate with the marketing, technical, and operations teams to ensure successful project execution and delivery.
• Lead and mentor junior sales team members, providing guidance, training, and support to enhance their sales performance.
• Lead negotiations with clients on pricing, terms, and contracts.
• Review and finalize contracts ensuring compliance with company policies and legal requirements.

• Managed customer accounts and customer relationships.
• Established relationships with key customers, providing personalized service and support.
• Analyzed sales data to identify trends and make recommendations for improvement.
• Interfaced directly with customers, when necessary, to resolve issues quickly and efficiently.
• Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.
• Created and executed strategic sales plan, expanding customer base, and extending global reach.
• Negotiated contracts with vendors to achieve optimal pricing and discounts for clients.
• Maintained up-to-date knowledge of industry developments through research activities and networking events.
• Established and adjusted selling prices by monitoring costs, competition and supply and demand.
• Built partnerships with third-party vendors to expand sales opportunities.
• Researched market trends to remain current with industry and competitor information.
• Prepared reports to detail variety of market conditions for management.
• Identified potential new markets for products and services offered by the organization.
• Created reports on performance metrics including revenue, profit margins, and conversion rates.
• Managed sales team to consistently achieve growth and hit sales targets.
• Represented company at trade association meetings to promote products.

• Negotiated pricing agreements with clients while maintaining profitability goals.
• Utilized strong problem-solving skills to resolve customer complaints quickly and efficiently.
• Monitored competitor activity closely and developed countermeasures when needed.
• Coordinated with suppliers to ensure timely delivery of goods according to client specifications.
• Identified customer requirements and tailored products and services accordingly to meet those needs effectively.
• Participated in trade shows, exhibitions to promote company products, services.
• Prepared proposals for new prospects outlining features, benefits, cost savings.
• Conducted product presentations and demonstrations to potential customers and provided technical support during the sales process.
• Managed multiple projects simultaneously and met tight deadlines on a regular basis.
• Collaborated with cross-functional teams to ensure successful implementation of projects from start to finish.
• Prepared and delivered technical presentations that explained products and services to customers and prospective customers.
• Maintained sales forecasting reports.
• Attended company training seminars to become familiar with product lines.

• Collaborate with engineering teams to develop innovative solutions for client needs.
• Demonstrate a thorough understanding of the companys products and services to provide effective
pre-sales advice.
• Provide technical support to customers, including installation, troubleshooting, and maintenance of
products.
• Analyz customer requirements, develop proposals, and negotiate contracts.
• Create customized presentations to demonstrate technical solutions for potential clients.
• Attend industry events such as conferences, seminars, and trade shows to build relationships with
potential customers.
• I interact directly with customers via phone calls, emails, and online chats to answer inquiries about
products and services.
• Utilize problem solving skills when addressing customer complaints or issues regarding product quality or
delivery times.
• Research emerging technologies to recommend updates or improvements on current products.
• Negotiate with clients to reach agreements on pricing, delivery schedules and other details of contracts.
• Collaborate with various teams to identify and evaluate solutions to meet client needs.

• Meeting with customers over the phone, email, or on site to assist in technical
aspects of business development
• Making technical presentations and demonstrating how our products meet
client needs
• Managing and interpreting customer requirements - speaking with clients to
understand, anticipate and meet their needs.
• Generating technical sales proposals and contracts (Statement of Work,
Services Proposals)
• Researching options and requesting quotes for outsourced components of
projects or custom products
• Attending and/or participating in trade shows, conferences and other
marketing events
• Searching for new clients who might benefit from company products or
services
• Developing support material for other members of the sales team